PACS System Maintenance & Technical Support

The contract requires the provision of comprehensive on-site maintenance, troubleshooting, and repair services for Philips PACS systems across nine VA medical facilities within VISN 21. This includes both scheduled and unscheduled support to ensure continuous operational reliability of the imaging information systems. The scope demands timely response and resolution of technical issues to minimize downtime and maintain clinical workflows critical to patient care. The contract is classified as a subcontract under NAICS code 811212 for electronic equipment repair and maintenance, issued by the Department of Veterans Affairs through the 261-NETWORK Contract Office 21. It was posted on July 22, 2026, with a response deadline of July 31, 2026. Work must be performed directly at the VA facility locations within VISN 21, requiring the contractor to maintain an on-the-ground presence capable of rapid deployment for urgent system failures. Performance expectations emphasize reliability, expertise in Philips PACS technology, and strict adherence to federal healthcare system standards.