Patient Outreach and Scheduling Coordination

This contract involves comprehensive patient outreach and scheduling coordination for sleep testing services under a Service-Disabled Veteran-Owned Small Business Set Aside. The scope includes managing patient intake, providing educational materials, scheduling appointments, and conducting follow-up activities through telephonic coordination. Responsibilities encompass obtaining informed consent, distributing sleep test kits, and ensuring seamless communication throughout the patient journey from initial contact to completion of testing. All activities are to be performed in support of the Department of Veterans Affairs, specifically through the 245-NETWORK Contract Office 5, with performance centered in Jacksonville, Florida, 32226. The work is classified under NAICS code 621999 for other miscellaneous health care services and is structured as a subcontract aimed at enabling veteran-owned small businesses to deliver essential health coordination services.