PBX Telephone Mgmt. System Maint. & Support

This contract involves providing maintenance support and emergency response services for the upgraded Private Branch Exchange (PBX) central switching system that manages the NYCT phone system. The PBX system was enhanced under capital contract D-34785 in 2023, introducing new features that require ongoing maintenance to ensure operational reliability. The solicitation is an Invitation for Bid (IFB) with a two-year contract term, covering all counties in New York State, and is open to qualified bidders who meet the eligibility and qualification requirements specified by NYCT. Bidders must register via the MTA vendor portal to obtain bid documents, which are free of charge, and must submit their responses by February 6, 2025, at 2:30 PM. The project has an estimated contract value ranging from $500,000 to $2,000,000, and it is not set aside specifically for service-disabled veteran-owned businesses. Interested parties are encouraged to review the detailed procurement information available through the provided links and contact the Bid Reception Desk via email or phone for further assistance. The contract aims to ensure the continued functionality and support of the PBX system, critical for the NYCT’s communication infrastructure across all New York State counties.