Personify Health — Wellness engagement program

The Personify Health wellness engagement program, established through Sourcewell solicitation 051922, is a cooperative purchasing agreement designed to provide wellness engagement program solutions and related services to participating public and nonprofit entities across the United States and Canada. The contract, awarded to Virgin Pulse, Inc., encompasses a comprehensive suite of services including wellness platforms, biometric screening, incentive management, health coaching, and overall program management. The agreement specifies tiered pricing structures for different service levels, namely Engage, Ignite, and Core, with costs based on employee count and additional fees for implementation and specialized add-on services. The contract is governed by strict performance guarantees and service level agreements that hold the provider accountable for platform uptime, member support response times, data accuracy, and implementation effectiveness. Failure to meet these defined metrics results in financial penalties in the form of credits against future invoices. Originally approved via board resolution in February 2022 and finalized following a competitive bidding process involving 27 vendors, the agreement remains active with a response deadline extending to July 8, 2027, though specific contract terms for the provider were noted to expire on July 8, 2026.