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Platform Support and Maintenance

Active

State & Local

Response Deadline12/01/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Platform Support and Maintenance subcontract involves providing managed technical support for prime contractors working on digital engagement projects for the City of Charlotte. The scope of work includes comprehensive Tier 1 through 3 help desk support, continuous system uptime monitoring, the application of software patches, and the management of version upgrades. All services must be delivered in strict compliance with ITIL standards to ensure operational efficiency and quality. The selected provider is responsible for delivering monthly performance reports and detailed documentation of resolved support tickets. This opportunity is categorized under NAICS code 541519, with a response deadline set for December 1, 2026.

General Info

ITIL technical support and maintenance for City of Charlotte digital projects by December 2026.

Agency

North Carolina → City of Charlotte

NAICS

541519 - Other Computer Related Services

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 269-2027-038.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Digital Engagement and Communications Platform

AI Contract Breakdown

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No documents to break down

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Timeline

PostedNov 2

subcontract

Response DeadlineDec 1

Submission deadline

Response Deadline

12/01/2026, 10:00:00 PM UTCin 29 days

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Organization & Contact Information

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AgencyNorth Carolina → City of Charlotte

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → City of Charlotte

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs managed technical support for prime contractors on City of Charlotte digital engagement projects. Provides Tier 1-3 help desk support, monitors system uptime, applies software patches, and manages version upgrades. Requires ITIL standards compliance. Delivers monthly performance reports and resolved support tickets.

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