Digital Engagement and Communications Platform

The City of Charlotte, North Carolina, is soliciting a qualified vendor under solicitation number 269-2027-038 to provide a comprehensive Digital Engagement and Communication Platform. This solution is intended to support a wide array of community, customer, employee, and organizational initiatives. The selected vendor will be responsible for the full lifecycle of the platform, including software licensing, configuration, implementation, integration, data migration, testing, training, onboarding, support, maintenance, and necessary upgrades. The platform will be utilized for diverse functions such as multi-channel communications, recurring newsletters, public information campaigns, and the creation of project webpages and digital engagement spaces. Additionally, the system must facilitate surveys, feedback collection, meeting and event management, stakeholder and audience management, and the coordination of multi-phase initiatives that combine both online and in-person participation. Interested parties must submit their responses by the deadline of December 1, 2026, with Latisha Grice serving as the primary point of contact.