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Telephony System and Platform Provider

Active

State & Local

Response Deadline12/17/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for a Telephony System and Platform Provider involves supplying and maintaining the technical infrastructure for prime contractors working on Maryland Health Benefit Exchange projects. The scope of work includes the delivery of an operational telephony platform featuring cloud-based telephony, Interactive Voice Response, and Automatic Call Distribution systems. Additionally, the provider is responsible for telephony lines, circuit usage, a CCaaS platform, and the integration of secure messaging and live chat functionality. The provider must ensure all systems meet strict state security requirements for handling health benefit data and maintain technology readiness for annual reviews every August. This opportunity falls under NAICS code 518210, with a response deadline set for December 17, 2026.

General Info

Telephony system supply and maintenance for Maryland Health Benefit Exchange projects by December 2026.

Agency

Maryland

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM057936.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

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Timeline

PostedNov 2

subcontract

Response DeadlineDec 17

Submission deadline

Response Deadline

12/17/2026, 04:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyMaryland

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and maintains technical infrastructure for prime contractors on Maryland Health Benefit Exchange (MHBE) projects. Provides telephony lines, circuit usage, and a CCaaS platform. Integrates live chat and secure messaging functionality. Ensures technology readiness for annual August reviews. Requires cloud-based telephony, IVR, and ACD systems meeting state security requirements for health benefit data. Delivers an operational telephony platform.

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