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Post-Delivery Technical Support and Maintenance

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract pertains to post-delivery technical support and maintenance services for the Wise System implant, focusing on remote or on-call assistance to address device troubleshooting, firmware updates, and physician inquiries. Support services are critical to ensuring the ongoing functionality and reliability of the implant system after delivery, with an emphasis on timely responses to technical issues and clinical support needs. The work may be performed remotely or as needed on-site, depending on the nature of the issue and the urgency of the request. This subcontract is issued under the NAICS code 541512, indicating it is centered on computer systems design and related services, specifically targeting technical support activities. The contracting office is the Department of Veterans Affairs, through the 250-NETWORK Contract Office 10, and the opportunity was posted on May 1, 2026. While no specific location or set-aside details are provided, the scope implies national reach and a focus on enabling VA healthcare providers and patients with seamless access to technical expertise for implanted medical devices. Service availability is expected to be responsive and dedicated to maintaining device integrity and user confidence.

General Info

Post-delivery technical support for Wise System implant with remote or on-call assistance for VA healthcare providers.

Agency

Department Of Veterans Affairs → 250-NETWORK Contract Office 10 (36C250)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

OH

Set-Aside

NONE

Documents

This scope was carved out of 36C25026AP3476.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

6515--IMPLANTS-WISE SYSTEM- CLEVELAND

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Timeline

PostedMay 1

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 250-NETWORK Contract Office 10 (36C250)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 250-NETWORK Contract Office 10 (36C250)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Remote or on-call technical support for device troubleshooting, firmware updates, and physician queries related to the Wise System implant.

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