Post-Delivery Technical Support & Warranty Management

The contract seeks a subcontractor to provide comprehensive post-delivery technical support, troubleshooting, and warranty management services for ventilator systems, ensuring ongoing operational reliability following delivery. Responsibilities include coordinating repairs, managing warranty claims, maintaining accurate service documentation, and delivering timely resolution of technical issues to sustain the function of critical medical equipment. All services must be performed in Phnom Penh, with the subcontractor expected to meet rigorous standards for responsiveness and technical competence under the oversight of the U.S. Department of State via the U.S. Embassy in Phnom Penh. The solicitation, classified under NAICS code 811212 for medical equipment repair and maintenance, is open as a subcontract with a response deadline of July 7, 2026. There is no set-aside designation specified, and the offeror must be prepared to operate within the constraints and requirements of a U.S. government international mission, including strict adherence to service protocols and documentation standards. The contractor will be expected to maintain seamless coordination with local stakeholders and ensure continuity of care through reliable, well-documented technical interventions.