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Post-Implementation Support and Help Desk Services

Active

International

Response Deadline10/01/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Town of Milton is seeking a subcontractor to provide post-implementation technical support and help desk services for prime contractors involved in Fire and Rescue projects. The selected provider will manage an English-language support line focused on incident management, change management, and disaster recovery monitoring, while ensuring all services adhere to established service level agreements and municipal accessibility guidelines. This subcontract opportunity falls under NAICS code 541513 and requires the delivery of consistent technical support and detailed performance reports. Interested parties must submit their responses by October 1, 2026, following the posting date of September 3, 2026.

General Info

Town of Milton seeks subcontractor for Fire and Rescue technical support by October 1, 2026.

Agency

Town of MiltonView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of RFP 26-526.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Milton Fire & Rescue Services Records Management System (RMS) Implementation Services

AI Contract Breakdown

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Timeline

PostedSep 3

subcontract

Response DeadlineOct 1

Submission deadline

Response Deadline

10/01/2026, 03:00:00 PM UTCin 12 days

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Organization & Contact Information

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AgencyTown of Milton

ContactsNo contacts available

OfficeN/A

Organization / Agency

Town of Milton

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support and help desk services for prime contractors on Town of Milton Fire & Rescue projects. Operates a support line in English for incident management, change management, and disaster recovery monitoring. Adheres to SLAs and Town accessibility guidelines. Delivers technical support and performance reports.

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