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Priority Dispatch Software Maintenance and 24/7 Technical Support

Active

State & Local

Response Deadline11/10/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Florida → Public Safety

NAICS

541511 - Custom Computer Programming Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of SS PS TS 26 27.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Maintenance Support for Priority Dispatch Software Sole Source 26-27

AI Contract Breakdown

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Timeline

PostedNov 3

subcontract

Response DeadlineNov 10

Submission deadline

Response Deadline

11/10/2026, 03:00:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyFlorida → Public Safety

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Public Safety

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs comprehensive maintenance and technical support for Priority Dispatch software for prime contractors on Escambia County Public Safety projects. Provides 24/7/365 system availability, responds to critical outages within 30 minutes, and implements vendor software updates. Requires access to software source code for modifications and troubleshooting. Delivers an operational software system, maintenance logs, and user support records.

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Maintenance Support for Priority Dispatch Software Sole Source 26-27

Solicitation # SS PS TS 26 27

Escambia County Public Safety is seeking quotes for a sole source contract for Maintenance Support for Priority Dispatch Software for fiscal year 2027, covering the period from October 1, 2026, to September 30, 2027. The selected provider will be responsible for routine maintenance, including regular updates, patches, version upgrades, and proactive system health monitoring. Key technical requirements include the ability to modify original software source code for enhancements and bug fixes, the implementation of robust security measures, and the provision of a secure, reliable VPN connection for support activities. The vendor must also provide customizable reports that interface with the Priority Dispatch database and offer advanced user support and training. The contract mandates a strict Service Level Agreement requiring 24/7/365 availability, with a critical response time of within 30 minutes for system outages. Qualified respondents must demonstrate extensive knowledge of Priority Dispatch software and experience managing mission-critical applications. Deliverables include detailed records of all maintenance activities, user support interactions, and a comprehensive schedule of planned updates and potential downtime. This solicitation, numbered SS PS TS 26 27, requires electronic submission by November 10, 2026, and is managed by the Purchasing Coordinator, Tammy Straughn.

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