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This Government Contract opportunity from Department Of Veterans Affairs was posted on January 4, 2016. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

R--Customer Support Help Desk Services

Awarded
VA11915R0165Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561110
New
SLED
Child & Eldercare Committee Oversight
Solicitation # 77250
The State of Vermont Department of Human Resources is seeking one or more contractors to provide comprehensive administrative and facilitative support for the Child and Eldercare Committee. The scope of work includes managing committee meeting preparations such as announcements and minutes, overseeing the entire lifecycle of child and eldercare reimbursement applications from distribution to the drafting of approval or denial letters, acting as a liaison with Child Care Resource and Referral contractors, and promoting the benefit through communications and benefit fairs. The solicitation, posted on October 26, 2026, requires electronic submissions by November 13, 2026, in a single searchable PDF. Evaluation will be based on the best interest of the state, considering the bidder's methodology, experience, cost, and timeline, with preference given to resident bidders. Contractors must adhere to strict security standards consistent with NIST SP 800-53 and FIPS 200, and they must securely dispose of state data within thirty days of a request or contract termination. Financial and compliance requirements include net 30 payment terms and mandatory registration with the Vermont Secretary of State. Bidders must provide a price schedule based on hourly labor rates and may be required to submit a Best and Final Offer or participate in presentations. Depending on the bid amount, contractors may need to provide certifications regarding lobbying, climate change considerations, and worker classification compliance, as well as detailed subcontractor reporting including workers compensation insurance providers.
Department of Economic Development

POSTED

3 days ago

DEADLINE

in 16 days

AI Contract Overview

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The Department of Veterans Affairs Strategic Acquisition Center awarded contract VA119-16-C-0001 to Sierra7, Inc., a Service-Disabled Veteran-Owned Small Business, for medical health claims processing and customer support help desk services. The initial award amount was 1,676,211.20 dollars, with a total potential contract value of 11,503,232.00 dollars. The scope of work includes providing Financial Customer Support Help Desk and VATAS Help Desk services. The performance period for the Financial Customer Support Help Desk began on November 1, 2015, while the VATAS Help Desk services commenced on March 1, 2016. Both service components include a base period and four subsequent option periods, extending the potential duration of the contract through October 31, 2020.

General Info

Contract Value

$10,533,529.21

NAICS

561110 - Office Administrative Services

Place of Performance

VA, USA

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

8 updates
PhaseAwarded
Posted

Presolicitation

Notice updated

Response deadline changed from Jun 1, 2015 to Jun 10, 2015. The notice description changed.

Notice updated

The notice description changed.

Deadline changed

Response deadline changed from Jun 10, 2015 to Jul 16, 2015.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Deadline changed

Response deadline changed from Jul 16, 2015 to Jul 20, 2015.

Type Changed

Presolicitation → Solicitation

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)
ContactsNo contacts available
OfficeFREDERICKSBURG, VA, 22408, USA
Office AddressFREDERICKSBURG, VA, 22408, USA
ContactsNo contact information available

Full Description

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The Strategic Acquisition Center issued solicitation VA119-15-R-0210 for Medical Health Claims Processing FY 15 for the Department of Veterans Affairs, Financial Service Center. Contract VA119-16-C-0001 was awarded to Sierra7, Inc., a Service-Disabled Veteran-Owned Small Business, 11990 Market Street, Suite 1501, Reston, VA 20190 in the amount of $1,676,211.20 with a contract value of $11,503,232.00. The anticipated period of performance for the following services is as follows: Financial Customer Support Help Desk Base Period: November 1, 2015 - October 31, 2016 Option Period 1: November 1, 2016 - October 31, 2017 Option Period 2: November 1, 2017 - October 31, 2018 Option Period 3: November 1, 2018 - October 31, 2019 Option Period 4: November 1, 2019 - October 31, 2020 VATAS Help Desk Base Period: March 1, 2016 - October 31, 2016 Option Period 1: November 1, 2016 - October 31, 2017 Option Period 2: November 1, 2017 - October 31, 2018 Option Period 3: November 1, 2018 - October 31, 2019 Option Period 4: November 1, 2019 - October 31, 2020

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