Patient Appointing Services for 22d Medical Group, McConnell AFB Kansas. The contractor is required to book all health care appointments for Military Health System eligible beneficiaries. These services include: verifying registration information in the appointment system; correcting and registering beneficiaries prior to making the appointment; making, canceling, rescheduling of patient appointments within the Military Treatment Facility; making, canceling, rescheduling and follow up for specialty network provider; providing call back services for specialty provider network appointments and providing performance and management reports. Call volume for patient appointing is anticipated at approximately 6,000 call per month. There are approximately 1,500 referrals to the specialty network providers. This contract will be awarded for a base plus 2 option years.Per AFFARS 5352.201-9101: An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the party to another official who can resolve the concern. Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A-76 competition performance decisions). If resolution cannot be made by the contracting officer, concerned parties may contact the Center/MAJCOM ombudsmen, Mr. Michael R. Jackson, HQ AMC/A7K, 507 Symington Drive, Scott AFB, IL 62225-5022,
+1 (555) 000-0000, fax
+1 (555) 000-0000, e-mail:
contact@example.gov. Concerns, issues, disagreements, and recommendations that cannot be resolved at the MAJCOM/DRU level, may be brought by the concerned party for further consideration to the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number
+1 (555) 000-0000, facsimile number
+1 (555) 000-0000. The ombudsman has no authority to render a decision that binds the agency. Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the Contracting Officer.
