R7 Information Technology Support Services

This publication serves as the Pre-Solicitation Notice and not a Sources Sought that the U.S. Environmental Protection Agency (EPA) will issue a solicitation for EPA Region 7 Information Technology (IT) Support Services. Region 7 covers the four state areas of Missouri, Kansas, Iowa and Nebraska. The Information Resources Management Section (IRMS) supports and coordinates all telecommunication and network activities in Region 7 in support of EPA's National and Regional program objectives. The EPA Region 7 Regional Office and the primary location from which contract services will be administered is: U.S. Environmental Protection Agency, Region 7 901 N 5th St Kansas City, KS 66101 The EPA Region 7 IRMS unit requires IT Support Services be obtained through a contract vehicle in order to serve its customers. IRMS is responsible for coordinating IT activities and supports and coordinates all telecommunications and network activities in EPA Region 7. Contractor responsibilities will include support for printers, desktop/laptop computers and peripherals, servers, network switches, network routers, telephone switches, voice mail and telecommunications equipment that network the Region 7 Regional Office with other EPA offices, operating systems, national and regional software support, Continuity of Operations Plan, and special regional needs. There are approximately 750 users at the EPA Region 7 locations. The Contractor shall be responsible for the following: 1. Answering call center phones between the hours of 7:00 A.M. and 5:00 P.M. on normal workdays. 2. Providing assistance to walk in customers in the Business Center. 3. Staffing the Call Center and Busness Center appropriately and providing services during the entire period. 4. Securing all check-out equipment. 5. Accounting for all check-out items when asked by COTR. 6. Entering help tickets into the Region 7 help desk software. 7. Ensuring any work areas under their control, including the computer room, Personal Computer (PC) training room, and storage areas, are kept clean and free of debris. 8. Ensuring that workspace and storage areas are clearly identified as contractor space. EPA intends to utilize FEDERAL ACQUISITION REGULATION (FAR) Part 14--SEALED BIDDING to obtain bids through an 8(a) competitive procurement process under GSA Schedule 70, GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE, AND SERVICES, Category 132 51, Information Technology Professional Services. The North American Industry Classification System (NAICS) code for this requirement is 541513. EPA will not issue a paper solicitation for this acquisition. Therefore, the purpose of the FedBizOpps announcement is to notify potential offerors of EPA's requirement and to direct interested parties to the EPA's "Business Opportunities with EPA" Internet World Wide Website at www.epa.gov/oam/regions, where the solicitation will be posted on or about December 18, 2009. The contract type to be awarded will be a Firm-Fixed-Price, Performance Based Service Contract and will be for a base year with four one year option periods. The tentative contract award date is February 1, 2010 and the anticipated contract award will be over $3.5M. If you have any questions regarding this notice please contact the Primary Point of Contact, Chester Stovall.