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Rapid Response Technical Support & Maintenance

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Rapid Response Technical Support and Maintenance subcontract provides essential hardware and software support for prime contractors working on Collin County Adult Detention Facility projects. The scope of work includes rapid response troubleshooting, hardware repairs, and software patching to ensure continuous system functionality. To maintain high service standards, the contractor is required to manage a spare parts inventory that guarantees a maximum four-hour turnaround for all service calls. Managed under the Sheriff's Office in Texas, this engagement requires the delivery of detailed maintenance reports and the full restoration of system functionality. The opportunity was posted on August 17, 2026, with a response deadline of September 17, 2026. The contract falls under NAICS code 811212, focusing on specialized technical maintenance and support services.

General Info

Technical support subcontract for Collin County Adult Detention Facility with four-hour response time.

Agency

Texas → Sheriffs OfficeView Agency

NAICS

811212 - Computer and Office Machine Repair and MaintenanceView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-155.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Full-Body Scanner System for the Adult Detention Facility

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Timeline

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Organization & Contact Information

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AgencyTexas → Sheriffs Office
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → Sheriffs Office
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides technical hardware and software support for prime contractors on Collin County Adult Detention Facility projects. Performs rapid response troubleshooting, hardware repair, and software patching. Maintains a spare parts inventory to guarantee a maximum four (4) hour turnaround for service calls. Delivers maintenance reports and restored system functionality.

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NAICS: 334511
SLED
Full-Body Scanner System for the Adult Detention Facility
Solicitation # 2026-155
Collin County, Texas, is soliciting proposals for a full-body scanner system to be installed in the admissions area of the Collin County Detention Facility in McKinney. The primary objective is to enhance security by detecting metallic and non-metallic contraband on or inside persons, including drugs, weapons, and electronics. The required system must feature an open portal walkthrough design, support a 100% duty cycle for 24/7/365 operations, and maintain a throughput capacity of up to 600 persons per hour. Technical requirements include ADA accessibility ramps, integration options with the Odyssey records-management system, and strict compliance with FDA, CDRH, and FAA X-ray emitting device standards. The procurement process utilizes a multi-phase evaluation consisting of a pass/fail compliance review, a scored assessment of the firm overview, general requirements, and pricing, and an optional phase for demonstrations and interviews. The contract will be awarded based on the best evaluated offer, with an estimated first-year upfront expenditure of 242,000 dollars. The selected vendor must provide professional installation, configuration, and rapid technical support with a maximum four-hour turnaround time, as well as a minimum one-year warranty starting upon final acceptance. Proposals are due by September 17, 2026, and must include a detailed cost worksheet and a conflict of interest questionnaire.
Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing

POSTED

26 days ago

DEADLINE

in 5 days
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