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Real-Time & Historical Reporting System Development

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract involves the development of both real-time dashboards and historical reporting tools designed to monitor and analyze call volume, agent performance, and system uptime. These tools are to be integrated with existing telephony and SAP systems to ensure seamless data flow and accurate reporting. The focus is on creating a comprehensive system that supports efficient monitoring and decision-making for operations related to call centers and associated technologies. This subcontract falls under the NAICS code 541512, which pertains to computer systems design services, and is issued by the Department of Justice through Inc Federal Prison Industries. The place of performance is located in Lexington, though additional location details are unspecified. The contract was publicly posted on April 21, 2026, and aims to enhance operational visibility by providing both live data insights and the ability to review historical performance metrics.

General Info

Develop real-time dashboards and reports integrating telephony and SAP for call center monitoring.

Agency

Department Of Justice → Inc Federal Prison IndustriesView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Lexington, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of 15ULEX26P00000031.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Lexington Call Center System

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedApr 21

subcontract

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Organization & Contact Information

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AgencyDepartment Of Justice → Inc Federal Prison Industries

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Justice → Inc Federal Prison Industries

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Develop real-time dashboards and historical reporting tools for call volume, agent performance, and system uptime integrated with telephony and SAP systems.

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