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This Subcontract opportunity from California was posted on October 17, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Relay Call Center Operations (Voice and Non-Voice)

Closed
State & Local

Contract Overview

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The California Public Utilities Commission is seeking a subcontractor for Relay Call Center Operations to provide comprehensive 24/7 relay services for individuals with speech or hearing disabilities. The scope of work includes the management of voice, text, and video calls, as well as real-time transcription and session management to ensure accessible communication. This opportunity is categorized under NAICS code 517919 and was posted on October 17, 2025. Interested parties must submit their responses by the deadline of December 31, 2025.

General Info

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 23ITS0695.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

23ITS0695 DDTP California Relay Services 6

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No documents to break down

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia Public Utilities Commission
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 24/7 relay services for individuals with hearing or speech disabilities, including voice, text, and video call handling, real-time transcription, and session management.

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Keith Deutsch
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