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Remote Technical Support & Diagnostics (Tier 1/Tier 2 Help Desk)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing remote technical support, triage, and diagnostics specifically for Canon CT systems. The role includes offering technical guidance to resolve issues encountered with these imaging devices, supporting on-site technicians to ensure problems are addressed efficiently and with minimal downtime. The support services cover both Tier 1 and Tier 2 help desk functions, indicating a range of assistance from initial troubleshooting to more advanced diagnostic efforts. Issued by the Defense Health Agency under the Department of Defense, this subcontract aligns with NAICS code 541512, which relates to computer systems design services. While specific location details or contact information are not provided, the contract emphasizes timely resolution of technical issues to maintain operational readiness and performance of Canon CT systems within the healthcare setting. The remote nature of this support highlights its role in supplementing on-site technician efforts to enhance overall equipment reliability and service continuity.

General Info

Remote technical support and diagnostics for Canon CT systems supporting Defense Health Agency.

Agency

Department Of Defense → Defense Health AgencyView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

MD, DEU

Set-Aside

NONE

Documents

This scope was carved out of PANDHA26P037375.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Notice of Intent for Sole Source - Canon Maintenance Services

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Timeline

PostedApr 13

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Health Agency

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Defense Health Agency

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote triage, diagnostics, and technical guidance for Canon CT system issues, supporting on-site technicians and ensuring timely resolution.

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