Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

Remote Technical Support and Software Diagnostics

Active

Federal

Response Deadline10/27/2026, 03:59:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract, titled Remote Technical Support and Software Diagnostics, supports prime contractors on Veterans Health Administration projects under the Department of Veterans Affairs. The scope of work involves providing remote technical assistance, deploying firmware updates, and performing diagnostic troubleshooting. These tasks are executed using OEM-provided software and remote access tools, requiring specific proficiency in Azenta/Brooks proprietary software systems. The primary deliverables for this engagement include resolved technical tickets, updated firmware versions, and detailed diagnostic reports. Classified under NAICS code 541519, the opportunity was posted on October 20, 2026, with a response deadline of October 27, 2026.

General Info

Agency

Department Of Veterans Affairs → Rpo East (36C24E)

NAICS

541519 - Other Computer Related Services

Place of Performance

PA

Set-Aside

NONE

Documents

This scope was carved out of 36C24E27Q0008.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

J066--Azenta NitroStore System PM and Support Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 20

subcontract

Response DeadlineOct 27

Submission deadline

Response Deadline

10/27/2026, 03:59:00 PM UTCin 6 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Veterans Affairs → Rpo East (36C24E)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Rpo East (36C24E)

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Provides remote technical assistance, firmware updates, and diagnostic troubleshooting for prime contractors on Veterans Health Administration (VHA) projects. Deploys firmware updates and runs proprietary diagnostics using OEM-provided software and remote access tools. Requires proficiency in Azenta/Brooks proprietary software systems. Delivers resolved technical tickets, updated firmware versions, and diagnostic reports.

Similar Contracts

Same NAICS industry code

Cybersecurity & System Hardening SpecialistThis subcontract opportunity for a Cybersecurity and System Hardening Specialist supports prime contractors on projects for the State Corporation Commission of Virginia. The scope of work focuses on security architecture design and system hardening, specifically through the implementation of identity security, endpoint protection, secure data transmission, and encryption of data at rest. The selected provider will be responsible for ensuring all systems meet SOC 2 or ISO 00 compliance standards and establishing robust audit logging. Key deliverables include a fully hardened system environment, detailed security configuration reports, and established encryption protocols. The project is categorized under NAICS code 541519 and allows for performance at the supplier's site. Interested parties must submit their responses by November 20, 2026.

State Corporation Commission

POSTED

about 14 hours ago

DEADLINE

in about 1 month

SaaS Implementation and User Support ServicesThe SaaS Implementation and User Support Services subcontract focuses on providing technical onboarding, training, and continuous support for prime contractors working on software projects for the Teacher Retirement System of Texas. The scope of work includes account management, the creation of comprehensive training resources, and the delivery of technical troubleshooting and user access management. These tasks are to be executed using remote support tools and help desk software, with a preference for candidates holding ITIL certification. Key deliverables for this engagement include the successful onboarding of users, the production of training manuals, and the resolution of support tickets. The opportunity is categorized under NAICS code 541519 and is associated with the state of Texas. Interested parties should note the response deadline of November 18, 2026.

Teacher Retirement System of Texas

POSTED

about 16 hours ago

DEADLINE

Premium Technical Support ProviderThis subcontract agreement establishes a partnership for premium technical support and hardware replacement services to assist prime contractors on network projects for Hattiesburg Clinic, P.A. The provider is responsible for maintaining 24x7 coverage, managing hardware replacement service level agreements, and providing dedicated engineering escalation paths. These operations are supported by the management of hardware replacement inventory and specialized logistics to ensure guaranteed response times. The contract requires a minimum commitment of three years to ensure ongoing stability and support. Administered under NAICS code 541519 and associated with MPTAP in Mississippi, the agreement focuses on delivering continuous technical reliability and rapid hardware restoration for critical network infrastructure.

POSTED

about 17 hours ago

DEADLINE

CMS Support and Maintenance ServicesThe CMS Support and Maintenance Services subcontract, managed by Enterprise Technology Solutions for the state of California, focuses on providing continuous technical support and maintenance for CMS and hosted environments. The selected provider will be responsible for troubleshooting system issues, applying necessary software patches, and offering help desk assistance to CMS authors utilizing administrative tools. A primary objective of the contract is to ensure system stability and uptime in strict adherence to established service level agreements. Under NAICS code 541519, the contractor is required to deliver regular maintenance reports to document system health and performance. Interested parties must submit their responses by November 21, 2026, following the posting date of October 20, 2026. This engagement is specifically designed to support prime contractors working on Air District web property projects.

Enterprise Technology Solutions

POSTED

about 18 hours ago

DEADLINE

in about 1 month

Cisco DNA and Smart Net Service Agreements

Das500000 Office Of Information Technlgy Gsvc

POSTED

about 18 hours ago

DEADLINE

AppEnhancer Software Support RenewalThis subcontract focuses on the annual software support and maintenance renewals for the AppEnhancer software suite, specifically serving prime contractors engaged in State of Alabama IT projects. The primary objective is to provide software maintenance licenses that guarantee uninterrupted access to technical support, patches, and original equipment manufacturer updates throughout the period of performance. To be eligible, providers must maintain E-Verify compliance and possess a valid Manufacturer's Reseller Authorization. The contract is categorized under NAICS code 541519 and is managed by the Alabama IT agency, with a response deadline set for October 23, 2026.

POSTED

about 18 hours ago

DEADLINE

AppEnhancer Support Renewal

Solicitation # SRC0000037235

Solicitation SRC0000037235 is a sole source purchase for the yearly AppEnhancer Support Renewal for the State of Alabama IT agency. The contract is governed by a Quick Quote Standard Boilerplate and is limited to a total cost of 25,000 dollars or a maximum duration of five years. The agreement allows for annual renewals by written consent of both parties, with approved price escalations capped at 5 percent of the annual contract cost, provided the total contract ceiling is not exceeded. The State of Alabama maintains the right to inspect all products after delivery in accordance with the Universal Commerce Code before final acceptance. Award evaluation is based on pricing, with the state reserving the right to analyze cost realism and price reasonableness. Additionally, the state may request proof of manufacturer reseller authorization, professional licenses, and insurance certificates. Suppliers must comply with several regulatory requirements, including E-Verify enrollment, registration with the Alabama Secretary of State for foreign entities, and certification of tax compliance and non-boycott activities. Payments must be accepted electronically via state-issued credit cards, P-cards, or EFT.

POSTED

about 18 hours ago

DEADLINE

Software Support ServicesThis subcontract for Software Support Services involves providing essential technical assistance, bug fixes, and system updates for prime contractors working on Herefordshire Council registration projects. The scope of work includes operating a technical help desk, applying software patches, and ensuring systems remain compliant with National Standards and evolving UK legislation through the use of version control systems and remote support tools. The primary objective is to ensure consistent system availability and the delivery of current software versions. Interested parties should note that the response deadline is November 13, 2026, with the project falling under NAICS code 541519.

Herefordshire Council

POSTED

about 19 hours ago

DEADLINE

Solicitation # 49641

The Massachusetts Port Authority, operating as Massport, has issued solicitation number 49641 for the Taegis MDR Renewal. This opportunity is open for responses until November 2, 2026, with the performance of services located within the state of Massachusetts. The award will be granted to the proposal deemed to be in the best interest of the Authority, rather than strictly to the lowest cost bidder. Proposers must provide detailed submissions that align with the Authority's evaluation criteria and are prohibited from altering any terms or conditions provided in the solicitation documents. Compliance with Massachusetts General Laws, specifically Chapter 268A regarding conflicts of interest, is mandatory. Proposers must disclose any potential conflicts and may be required to obtain opinions from the State Ethics Commission. Additionally, all information submitted in proposals is subject to the Massachusetts Public Records Law and is not considered proprietary or confidential. The successful contractor will be required to provide insurance coverage at their own expense as specified in the final agreement.

Massachusetts Port Authority - Goods & Services

POSTED

about 20 hours ago

DEADLINE

ACCELQ AI Automation Platform License ProviderThis subcontract agreement establishes a provider for proprietary ACCELQ software licenses to support prime contractors working on State of Ohio administration projects. The scope of delivery includes four units of the Unified Codeless-AI Automation Platform for Web and API, the Enterprise Upgrade package, and the ACCELQ Salesforce LIVE Add-On Bundle supporting up to five users. The provider is responsible for delivering active software licenses and ensuring continuous access to the hosted platform. To be eligible for this contract, the provider must maintain authorized ACCELQ reseller status and hold a valid Ohio MBE certification. The opportunity is categorized under NAICS code 541519 and is managed by the State of Ohio. Interested parties must adhere to the timeline established by the posting date of October 20, 2026, with a response deadline of November 3, 2026.

Puc300000 Administration Puc4

POSTED

about 21 hours ago

DEADLINE

Men & Mice Micetro IP Management RenewalThis subcontract, managed by the Department of Health and Human Services Omas Strategic Buying Center for Information Technology, focuses on the renewal of software licenses for the Men and Mice Micetro platform. The project supports prime contractors on NIAID IT projects by providing integrated management of IP Address Management and Dynamic Host Configuration Protocol services for approximately 23,000 IP addresses. The objective is to secure discounted open market pricing for these active license renewals to maintain critical network infrastructure. To be eligible, providers must hold authorized Men and Mice reseller status and ensure full compliance with FAR 52.240-90 and 52.240-91. The work is associated with NAICS code 541519 and will be performed in Bethesda. Interested parties should note the response deadline of October 26, 2026.

Omas Strategic Buying Center - Information Technology

POSTED

about 23 hours ago

DEADLINE

Data Integration Security and Authorization SupportThe Data Integration Security and Authorization Support subcontract, issued by the Department of Veterans Affairs Technology Acquisition Center Nj, focuses on performing security assessments and managing authorization readiness for prime contractors on OIT projects. The scope of work includes conducting security audits, managing Authority to Operate documentation, and implementing privacy controls through the use of vulnerability scanners and GRC tools. All activities must comply with FedRAMP, NIST, and VA cybersecurity policies to ensure the delivery of comprehensive security assessment reports, ATO packages, and compliance certifications. This opportunity falls under NAICS code 541519, with a response deadline set for November 4, 2026.

Technology Acquisition Center Nj (36C10B)

POSTED

about 23 hours ago

DEADLINE

More opportunities from Department Of Veterans Affairs → Rpo East (36C24E)

Same awarding agency

Critical Spare Parts SupplyThis subcontract opportunity, managed by the Department of Veterans Affairs under Rpo East, involves the procurement and delivery of critical spare parts and components for prime contractors working on Veterans Health Administration projects. The selected provider will be responsible for supplying OEM-specified proprietary components directly to VHA facilities, ensuring that all physical parts meet strict original equipment manufacturer standards. To be eligible for this contract, the provider must maintain status as an authorized OEM parts distributor. The solicitation is categorized under NAICS code 423450, with a response deadline set for October 27, 2026.

Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers

POSTED

about 23 hours ago

DEADLINE

OEM-Authorized Preventive Maintenance ServicesThis subcontract involves providing OEM-authorized preventive maintenance services for specialized laboratory and medical equipment supporting prime contractors on Veterans Health Administration projects. The scope of work includes executing routine inspections, calibrations, and maintenance schedules specifically utilizing Azenta/Brooks Life Sciences proprietary diagnostic tools and service manuals. To ensure compliance and quality, service providers must hold OEM authorization or certification from Azenta US, Inc. The project is managed under the Department of Veterans Affairs through Rpo East and falls under NAICS code 811210. Key deliverables for the contract include the submission of completed maintenance logs and official equipment operational certifications. Interested parties should note the response deadline of October 27, 2026.

Electronic and Precision Equipment Repair and Maintenance

POSTED

about 23 hours ago

DEADLINE

J066--Azenta NitroStore System PM and Support Services

Solicitation # 36C24E27Q0008

The Department of Veterans Affairs Regional Procurement Office East intends to negotiate a sole source contract with Avidity Science, LLC for the provision of preventative maintenance services at the Joseph Maxwell Cleland Atlanta VA Medical Center. The contract will cover a three-year period, consisting of a base year and two option years, to support the Brooks Life Sciences NitroStore automated -80 degree Celsius sample storage system located at the Jamaica Plain Campus. This critical requirement ensures the protection of approximately 2 million irreplaceable Veteran biological samples used in Cooperative Studies Program trials and the Million Veteran Program. The scope of work includes OEM-authorized preventive maintenance, repair services, remote technical support, and the provision of critical spare parts, diagnostics, firmware, and proprietary software. Under authority RFO 6.103-1, the government has identified Azenta US, Inc (formerly Brooks Life Sciences) as the original equipment manufacturer and the exclusive provider capable of satisfying these requirements. The procurement falls under NAICS code 811210 with a size standard of 34.0 million dollars and is classified under PSC J066. Ms. Millicent Covert serves as the Contracting Officer for this action.

Electronic and Precision Equipment Repair and Maintenance

POSTED

about 23 hours ago

DEADLINE

Proprietary Parts Supplier for Hydropac AWS 2500This subcontract opportunity with the Department of Veterans Affairs, specifically Rpo East, involves the supply of patented and proprietary repair and maintenance parts for the Hydropac AWS 2500 Pouch Machine. The selected supplier will be responsible for manufacturing and delivering components that strictly adhere to the patented specifications of the AWS 2500 system to prime contractors working on Veterans Health Administration projects. To be eligible, the supplier must be the patent holder or an authorized distributor. The scope of work includes the delivery of specific maintenance parts directly to the project site or the prime contractor. This requirement falls under NAICS code 333998, with a response deadline set for October 26, 2026.

All Other Miscellaneous General Purpose Machinery Manufacturing

POSTED

DEADLINE

Hydropac AWS 2500 Maintenance TechnicianThis subcontract opportunity is for a Maintenance Technician to provide preventative maintenance and corrective repairs on Hydropac AWS 2500 Pouch Machines at Veterans Health Administration facilities. Working under prime contractors for the Department of Veterans Affairs, the technician will be responsible for conducting scheduled inspections and installing proprietary OEM replacement parts to ensure systems remain fully operational. Qualified candidates must possess specific certification to work on proprietary Hydropac systems and must comply with all VHA facility access requirements. The successful contractor is expected to deliver fully functional equipment supported by detailed maintenance logs. The response deadline for this requirement is October 26, 2026.

Electronic and Precision Equipment Repair and Maintenance

POSTED

DEADLINE

J065--Preventative Maintenance for Hydropac AWS 2500 Pouch Machine

Solicitation # 36C24E27Q0007

The Department of Veterans Affairs, through the Regional Procurement Office East, intends to award a sole source contract to Avidity Science, LLC for preventative maintenance services for the Avidity/Hydropac AWS 2500 Pouch machine at the Joseph Maxwell Cleland Atlanta VA Medical Center. The contract is planned for a five year duration, consisting of a base year and four option years. This equipment is essential for producing water pouches for animals in the Veterinary Medical Unit, and a service contract is required to ensure a constant water supply through timely repairs. The procurement is being conducted as a sole source action under the authority of FAR 6.103-1, as the equipment is proprietary and patented, with all necessary repair and maintenance parts supplied exclusively by Avidity Science, LLC. The applicable NAICS code for this requirement is 811210, which carries a size standard of 34.0 million dollars, and the Product Service Code is J065. Interested parties may contact Contracting Officer Millicent Covert by October 26, 2026, although the agency currently intends to negotiate directly with the identified vendor.

Electronic and Precision Equipment Repair and Maintenance

POSTED

DEADLINE

White Glove Delivery and Installation ServicesThis subcontract for White Glove Delivery and Installation Services supports prime contractors on projects for the Department of Veterans Affairs Greater Los Angeles Healthcare System in North Hills, California. The scope of work involves the specialized transport of oversized laboratory equipment, approximately 82 inches in height, utilizing lift-gate trucks to ensure safe handling and delivery. The service provider is responsible for the complete chain of delivery, including inside transport to the final designated location. This process encompasses the unpacking and precise placement of the equipment at the final site, ensuring all items are delivered unpacked and positioned according to project requirements.

Specialized Freight (except Used Goods) Trucking, Local

POSTED

DEADLINE

Lab Animal Bedding Dispenser Supplier/ManufacturerThis subcontract involves the supply and manufacture of three fully assembled automated bedding dispensers for research animal care projects within the VA Greater Los Angeles Healthcare System. The equipment is fabricated using powder-coated steel frames made of 1-inch square tubing, powder-coated steel exterior panels of 18 gauge, and 18 gauge 304 stainless steel for all interior components. Each unit is designed to accommodate a maximum cage height capacity of 12.0 inches. The contract is managed by the Department of Veterans Affairs under Rpo East and is designated for performance in North Hills, California. Operating under NAICS code 339113, the supplier is responsible for delivering the completed units to prime contractors to support healthcare system research operations.

Surgical Appliance and Supplies Manufacturing

POSTED

DEADLINE

6636--Research Equip (LAMb) - Automatic Bedding Dispensers - LA | EDA: 9/25/26

Solicitation # 36C24E26Q0071

The Department of Veterans Affairs is seeking market information for an automated Animal Bedding Dispenser to support laboratory animal care operations at the VA Greater Los Angeles Healthcare System in North Hills, California. The equipment must deliver bedding to mouse and rat cages with a throughput capacity of up to 750 cages per hour, featuring dual dispensing modes for single and double cages, adjustable volume control, and compatibility with various cage sizes and bedding types. The system must be constructed with a 304 stainless steel interior and powder-coated steel exterior, incorporate H13 HEPA filtration with airflow between 120–160 cfm, maintain noise levels not exceeding 65 dBA, and include motion sensors and jam prevention features. Technical compliance requires certifications including CE, UKCA, and ETL, and the product must align with NAICS code 339113 and PSC 6636. Delivery is required at the specified location under a white glove service model, encompassing uncrating, installation, startup, and removal of packaging materials. The estimated delivery date is September 25, 2026, though this is not a binding contract date as the current document is a presolicitation sources sought notice for gathering industry feedback. The contracting office is the Veterans Health Administration Regional Procurement Office East in Pittsburgh, Pennsylvania, with JD Cooley as the primary point of contact. While no formal pricing, CLIN structure, or contract value is provided, the government is evaluating potential set-asides for small businesses, including HUBZone, 8(a), SDB, WOSB, SDVOSB, and VOSB concerns, and seeks capability statements limited to two pages to assess vendor qualifications. Domestic manufacturing preference is expressed, and submissions must be delivered electronically to the provided email address, with future formal solicitations expected to be posted via SAM.gov.

Surgical Appliance and Supplies Manufacturing

POSTED

DEADLINE

Training and Documentation Development Support

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Rodent Colony Genetic and Health Testing Services

Testing Laboratories and Services

POSTED

DEADLINE

Animal Facility Equipment Maintenance and Calibration Services

Computer and Office Machine Repair and Maintenance

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS