Repair Network Coordination & Depot Services

The contract entails the establishment and management of a certified repair network for Apple and Dell laptops, encompassing end-to-end logistics, depot operations, and rigorous quality assurance protocols for all covered repairs. This subcontract requires the provider to coordinate a network of authorized repair centers capable of handling hardware and software diagnostics, part replacements, and compliance with manufacturer standards, ensuring timely and reliable service delivery across the designated service area. The scope includes inbound and outbound shipping, inventory management of certified components, tracking of repair statuses, and adherence to strict quality control benchmarks to maintain warranty integrity and customer satisfaction. The opportunity is posted by UT Health San Antonio under NAICS code 811212, which corresponds to electronic equipment repair and maintenance, and is open for submissions until May 28, 2026. While the exact location of performance is not specified, the provider is expected to support repairs for the agency’s laptop fleet throughout Texas with no geographical restrictions noted. The subcontract does not include set-aside provisions and is open to any qualified vendor capable of meeting the technical, logistical, and quality requirements for managing a certified repair network for proprietary devices. Responses must be submitted through the provided Bonfire Hub portal prior to the deadline.