Reporting and Performance Monitoring Services

The contract for Reporting and Performance Monitoring Services requires the provision of daily and monthly performance reports detailing call volumes, response times, disposition codes, and quality assurance metrics to support government surveillance and audit requirements. These reports must be accurate, timely, and structured to meet specific federal oversight standards, ensuring transparency and accountability in operational performance. The work is tied to government functions under the Department of Health and Human Services, specifically the Phoenix Area Indian Health Service, with performance expected to occur in Phoenix, Arizona, under the zip code 85004. This is a total small business set-aside subcontract classified under NAICS code 541611, meaning only small business concerns are eligible to bid. The solicitation was posted on July 1, 2026, with responses due by July 8, 2026, at 7:00 PM. The contract aims to enhance data-driven decision-making through consistent reporting standards and supports compliance with federal monitoring protocols. No point of contact or further organizational details are provided, and all submissions must align with the SBA’s small business set-aside requirements to be considered eligible.