Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →

This Solicitation opportunity from Department Of Homeland Security was posted on February 13, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Request For Proposal - Application Support Center (ASC) USCIS

Closed
Final_RFP_ASC_USCIS_28Dec2022Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

General Info

NAICS

541513 - Computer Facilities Management Services

Place of Performance

VT

Set-Aside

NONE

Documents

53

70SBUR23R00000004 Amendment 0003

PDF, High priority: read this first1 page · amendment
High

70SBUR23R00000004 Amendment 0004

PDF, High priority: read this first1 page · amendment
High

70SBUR23R00000004 Amendment 0005

PDF, High priority: read this first2 pages · amendment
High

70SBUR23R00000004 Amendment 0006

PDF, High priority: read this first1 page · amendment
High

70SBUR23R00000004 Amendment 0007

PDF, High priority: read this firstamendment
High

70SBUR23R00000004 Amendment 0008

PDF, High priority: read this firstamendment
High

70SBUR23R00000004 Amendment 0009

PDF, High priority: read this first1 page · amendment
High

70SBUR23R00000004 Amendment 1

PDF, High priority: read this first2 pages · amendment
High

70SBUR23R00000004 Amendment 1 Continuation Sheet

PDF, High priority: read this first1 page · amendment
High

70SBUR23R00000004 Amendment 2

PDF, High priority: read this first2 pages · amendment
High

70SBUR23R00000004 - Application Support Center (ASC) Services

PDF, High priority: read this first29 pages · rfp
High

70SBUR23R00000004 - ASC Industry Questions and Responses

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 - ASC Re-compete Q&A

XLSX, High priority: read this first6 pages · q-and-a
High

70SBUR23R00000004 Factor 1 Sub-Factor 2 Problem Statements

DOCX, High priority: read this first2 pages · specifications
High

ASC RFP Amendment 1

DOCX, High priority: read this first66 pages · amendment
High

ASC RFP Amendment 2 (26 Jan 23)

DOCX, High priority: read this first66 pages · amendment
High

ASC RFP Amendment 3 (30 Jan 23)

DOCX, High priority: read this firstamendment
High

ASC RFP Amendment 5 (1 Feb 23)

DOCX, High priority: read this first67 pages · amendment
High

ASC RFP Amendment 6

DOCX, High priority: read this first67 pages · amendment
High

ASC RFP Amendment 7

DOCX, High priority: read this first67 pages · amendment
High

Attachment 2 - Wage Determinations

DOCX, High priority: read this first7 pages · wage-determination
High

Attachment 6 - ASC Pricing Sheet

XLSX, High priority: read this first126 pages · specifications
High

Attachment 6 - ASC Pricing Sheet Amendment 1

ZIP, High priority: read this first123 pages · specifications
High

Attachment 6 - ASC Pricing Sheet (Amendment 2)

ZIP, High priority: read this first125 pages · specifications
High

Attachment 6 - ASC Pricing Sheet (Amendment 3)

ZIP, High priority: read this first125 pages · amendment
High

Attachment 6 - ASC Pricing Sheet (Amendment 4)

ZIP, High priority: read this first125 pages · specifications
High

Attachment 6 - ASC Pricing Sheet (Amendment 5)

ZIP, High priority: read this first125 pages · amendment
High

Attachment 6 - ASC Pricing Sheet (Amendment 8)

ZIP, High priority: read this first125 pages · amendment
High

Attachment 6 - ASC Pricing Sheet (Amendment 9)

ZIP, High priority: read this first125 pages · specifications
High

Attachment 7 - Past Performance Reference Form

DOCX, High priority: read this first2 pages · past-performance
High

CHRI Security and Management Control Outsourcing Standard for Non-Channelers

PDF, High priority: read this first17 pages · specifications
High

RFP 70SBUR23R00000004

DOCX, High priority: read this first71 pages · rfp
High

Security Requirement 5 (Aug 2020)

PDF, High priority: read this first5 pages · specifications
High

USCIS Application Support Centers (ASC) Operations and Facilities Services PWS

DOCX, High priority: read this first72 pages · sow
High

USCIS Application Support Centers (ASC) Operations and Facilities Services PWS

DOCX, High priority: read this first74 pages · sow
High

USCIS Application Support Centers (ASC) Operations and Facilities Services PWS

DOCX, High priority: read this first74 pages · sow
High

USCIS ASC Compliance Matrix

DOCX, High priority: read this first2 pages · compliance-matrix
High

USCIS ASC Compliance Matrix - Amendment 1

DOCX, High priority: read this first2 pages · compliance-matrix
High

USCIS ASC Operations and Facilities Services PWS (Amendment 1)

DOCX, High priority: read this first74 pages · sow
High

70SBUR23R00000004 - Attachment 9 Question Submission Form

XLSX, Low priority2 pages · q-and-a
Low

Attachment 3 - Collective Bargaining Agreements

PDF, Low priority98 pages · other
Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

14 updates
PhaseClosed
Posted

Solicitation

Notice updated

The notice description changed.

Notice updated

Response deadline changed from Feb 3, 2023 to Feb 9, 2023. The notice description changed.

Notice updated

The notice description changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Notice updated

Response deadline changed from Feb 9, 2023 to Feb 15, 2023. The notice description changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

Find active opportunities like this

Get full access to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

Show more
AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
Anthony David Suarez
Charnique Thomas

Full Description

Show more
Amendment 9 - 13 February 2023 The purpose of Amendment 9 is to provide the following: 1) Industry identified 3 districts with formula errors on Price Summary Tab, Attachment 6. See Attachment 9 for specifics 2) Industry requested clarification Facility Observer pricing with regards to Attachment 3 - CBAs. See Attachment 9 for specifics. All other terms and conditions of the solicitation remain unchanged Amendment 8 - 10 February 2023 The purpose of Amendment 8 is to provide the following: 1) The Government was notified of an inconsistency between how the Government will receiving invoicing vs the Attachment 6 pricing. After review the Government made updates to the formulas in Attachment 6. See Attachment 9 for specific details 2) The ASC incumbent provided the Government the most recently negotiated CBA amendment for the Internation Association of Machinists and Aerospace Works, District Lodge 947. This has been captured under Attachment 3, Amendment 8. All other terms and conditions of the solicitation remain unchanged Amendment 7 - 7 February 2023 The purpose of Amendment 7 is to provide the following: 1) The Government has extended the proposal due date to 15 February 2023 at 5:00 PM EST 2) Provide clarification for the pricing instructions to provide adequacy of an offerors accounting system. See ASC RFP Amendment 7, page 66. Additionally, the Government has added and provided Attachment 12 - SF1408 to provide offerors what is to be addressed for an adequacy opinion or statement of the offerors accounting system. ** 7 Feb 23 Please see Attachment 9 Question Submission Form_CO Responses 7 for inclusion of two additional questions presented to the Government after the release of Amendment 7 All other terms and conditions of the solicitation remain unchanged Amendment 6 - 2 February 2023 The purpose of Amendment 6 is to provide the following: 1) The Government has removed the requirement to submit Attachment 5 with Offerors proposals. This Attachment is an exhibit document only that will be used during performance of the ASC contract. Please see updated ASC RFP, Amendment 6 for the removal of this requirement and Attachment 9 with response to question regarding the Attachment 5 requirement. ** 3 Feb 23 Please see Attachment 9 Question Submission Form_CO Responses 6.1 for inclusion of one additional question presented to the Government after the release of Amendment 6 All other terms and conditions of the solicitation remain unchanged Amendment 5 - 1 February 2023 The purpose of Amendment 5 is to provide the following: 1) The Government Program Office has reduced the number of workstations at Alexandria (XDE) from 11 to 10. Therefore the Government has amended Attachment 1 - ASC PWS and Attachment 6 - ASC Pricing Sheet. See Amendment 5 attachments (including SF30 Amendment 5) for details 2) Provide responses to 3 additional questions on Attachment 9. See Amendment 5 attachment for details. ** 2 Feb 23 Please see Attachment 9 Question Submission Form_CO Responses 5.1 for inclusion of one additional question presented to the Government after the release of Amendment 5 3) Provide clarification in the ASC RFP, Factor 1 Subfactor 1, for proposal of Key Personnel not found in PWS Section 5. See Amendment 5 for details. All changes highlighted in Pink. All other terms and conditions of the solicitation remain unchanged Amendment 4 - 31 January 2023 The purpose of Amendment 4 is to provide the following: 1) Updated Pricing Sheet to make corrections. Please see updated Attachment 6 for corrections and Attachment 9 for responses to specific cells/formulas. New responses highlighted in Orange. All other terms and conditions of the solicitation remain unchanged Amendment 3 - 30 January 2023 The purpose of Amendment 3 is to provide the following: 1) Provide additional responses to Factor 4 Small Business Participation questions. See Attachment 9_Question Submission Form_CO Responses_3 2) Provide ASC RFP Amendment 3 with SF30, which updates Factor 1, Sub-Factor 2 language, provides Attachment 11 ASC Two Problem Statements, and updates Factor 4 instructions and evaluation language. All changes are highlighted in Red 3) Provide minor corrections to Attachment 6 ASC Pricing Sheet Amendment 3 All other terms and conditions of the solicitation remain unchanged Amendment 2 - 27 January 2023 Note to Offerors: SAM.Gov has allowed the Government to upload Amendment 2 documents successfully, please download Amendment 2 documentation from the list of attachments with this announcement. The purpose of Amendment 2 is to provide the following: 1) Provide additional responses to Industry questions (see Attachment 9 - Question Submission Form - CO Responses 2) 2) Issue ASC RFP Amendment 2 with SF30 (see details in schedule) 3) Issue Attachment 1 ASC PWS Amendment 2, dated 23 January 2023 4) Issue Attachment 6 ASC Pricing Sheet Amendment 2 Please be advised that Amendment 2 extends the solicitation due date to 8 February 2023 at 8:00PM EST. All other terms and conditions of the solicitation remain unchanged Amendment 1 - 20 January 2023 The purpose of Amendment 1 is to provide the following: 1) Provide responses to Industry questions (See Attachment 9_Question Submission Form_CO Responses) 2) Issue ASC RFP Amendment 1 with SF30 (see details in schedule) 3) Issue Attachment 1 ASC PWS Amendment 1, dated 10 January 2023 4) Issue Attachment 6 ASC Pricing Sheet Amendment 1 5) Issue Attachment 8 Compliance Matrix Amendment 1 All other terms and conditions of the solicitation remain unchanged Original Solicitation Announcement This Request For Proposal (RFP) is for the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) Services. Please see the following documents for this RFP: 1) Model SF1449 - Solicitation 2) Request for Proposal with Terms and Conditions, Instructions to offerors, and Evaluation Criteria 3) 10 Associated Attachments Questions related to this solicitation are due 10 January 2023 at 5:00 PM EST.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

POSTED

1 day ago

DEADLINE

in 14 days
View Details

Earlier notices in this NAICS code

Posted before this notice, open and closed

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS