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Residence Hall Management Services

Active
2138302State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

City University of New York (CUNY)View Agency

NAICS

N/A

Place of Performance

NY, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

1 update
PhaseSolicitation
Posted

Solicitation

Deadline changed

Response deadline time changed from 4:00 AM UTC to 5:00 AM UTC on Oct 7, 2026.

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyCity University of New York (CUNY)
ContactsNo contacts available
OfficeN/A
Organization / Agency
City University of New York (CUNY)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

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Freshworks Freshdesk Forest and Enterprise Contact Center Software Subscription
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The City University of New York (CUNY) Office of Admissions / Welcome Center has issued a solicitation for a six-month subscription to Freshworks Freshdesk-Forest and Enterprise Contact Center software. This procurement, identified by solicitation number 2139070, requires vendors to provide a price quote for software licenses, subscriptions, implementation, and configuration. The solicitation was posted on September 15, 2026, with a formal response deadline of October 6, 2026, at 1:00 PM. Interested vendors must submit their quotes using the specific Pricing Request Document for Software (PRDS) template and comply with strict communication protocols mandated by the State Procurement Lobbying Act, which requires all inquiries to be directed solely to the designated contact, Procurement Manager Karen Pinckney. Compliance is a critical component of this contract, as vendors must submit specific affirmations and disclosures regarding State Finance Law and prior non-responsibility determinations. The contract is subject to several regulatory layers, including NYS Appendix A standard clauses, CUNY’s Information Security Rider, and Executive Law Article 15-A provisions for services exceeding $25,000. Furthermore, the University maintains strict control over End User License Agreements (EULAs), explicitly voiding any terms that impose unauthorized fees, forfeit legal rights, or include automatic renewal clauses not expressly authorized in the procurement documents. All provided services and software must function in accordance with the attached technical specifications and the product's official documentation throughout the contract term.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

3 days ago

DEADLINE

in 18 days
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