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Freshdesk Implementation and Configuration Services

Active

State & Local

Response Deadline10/06/2026, 04:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

City University of New York (CUNY)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 2139070.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Freshworks Freshdesk Forest and Enterprise Contact Center Software Subscription

AI Contract Breakdown

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Timeline

PostedSep 15

subcontract

Response DeadlineOct 6

Submission deadline

Response Deadline

10/06/2026, 04:00:00 AM UTCin 18 days

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Organization & Contact Information

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AgencyCity University of New York (CUNY)

ContactsNo contacts available

OfficeN/A

Organization / Agency

City University of New York (CUNY)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical setup, configuration, and deployment of the Freshdesk-Forest environment for prime contractors on CUNY University Central Office projects. Implements the software platform and configures the administrative console to meet project specifications. Requires compliance with CUNY’s Information Security Rider and NYS Appendix A standard clauses. Delivers a fully configured and operational Freshdesk-Forest instance.

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