Retirement Benefit Administration and Member Services
Contract Overview
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AI Contract Overview
The Retirement Benefit Administration and Member Services subcontract involves the day-to-day administration of annuity programs for prime contractors working on State of Alaska Department of Administration projects. The scope of work includes managing member enrollment, operating customer service lines, and processing monthly benefit distributions. These tasks are executed through the use of CRM software and secure member portals to ensure efficient delivery of services. To maintain rigorous data security and privacy standards, the provider must maintain SOC 1 and SOC 2 compliance. The contract focuses on the seamless integration of member enrollment processing and ongoing customer support to ensure the accurate and timely distribution of retirement benefits.
General Info
Place of Performance
AK, USASet-Aside
Documents
This scope was carved out of 02-116-26.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
Amendment ONe-RFI#02-116-20 GUARANTEED LIFETIME ANNUITY PRODUCTS
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