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This Solicitation opportunity from California was posted on May 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFB-IS-26200933 - ZENDESK SUITE RENEWAL - BRAND SPECIFIC - Closing: 5/26/2026 12:00 PM

Closed
229842State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210
New
SLED
DOT E-ZPASS BACK-OFFICE SYSTEM
Solicitation # 2026-041
The New Hampshire Department of Transportation Bureau of Turnpikes is soliciting proposals under solicitation DoIT 2026-041 for a new E-ZPass Back Office System (BOS). This firm-fixed-price contract seeks a vendor to design, implement, transition, and operate a modern BOS, Call Center, and Walk-In-Centers using a Software as a Service (SaaS) and Infrastructure as a Service (IaaS) model. The scope includes managing electronic tolling revenue collection, invoice and violation processing, and the integration of AI and a redesigned website. The project timeline mandates that design, development, and implementation be completed by June 30, 2030, with a Go-Live date of July 1, 2030. The initial operation and maintenance period runs through June 30, 2035, with the state holding an option for three additional three-year extensions. The selected vendor must adhere to rigorous technical and security standards, including multiple NIST frameworks for cybersecurity, Zero Trust Architecture, and PII privacy protection. System acceptance is phased, requiring successful completion of User Acceptance Testing (UAT) and Operational Acceptance Testing (OAT), with all high-severity issues resolved prior to final acceptance. Proposals are due by January 15, 2027, and will be evaluated on a 200-point scale, with significant weight placed on product demonstrations. The contract is governed by the P-37 State of New Hampshire General Provisions and is subject to the exclusive jurisdiction of the Merrimack County Superior Court.
Department Of Transportation

POSTED

about 6 hours ago

DEADLINE

in 3 months

AI Contract Overview

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The contract involves the renewal of the Zendesk Suite for a specific brand, designated under the solicitation number 229842. It is issued by Los Angeles County, California, under a SLED organization type, with the place of performance located in Los Angeles. The solicitation was posted on May 8, 2026, and the deadline for responses is May 26, 2026, at 7:00 PM, with the closing time for the contract set at noon on the same day. Key contact for this contract is Peter Genov, who can be reached via phone or email for any inquiries. The opportunity pertains to the continued provision and support of the Zendesk Suite, vital for the agency’s operations, emphasizing the importance of brand-specific requirements within the renewal. Interested parties can access further details and submit responses through the provided online portal.

General Info

Zendesk Suite renewal for Los Angeles County, deadline May 26, 2026, with brand-specific support.

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → Los Angeles County
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts
Peter GenovPoint of Contact

Full Description

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ZENDESK SUITE RENEWAL - BRAND SPECIFIC

More opportunities from California → Los Angeles County

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