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Service Validation and Customer Support

Active

Federal

Response Deadline06/17/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract titled "Service Validation and Customer Support" involves conducting 48-hour follow-up calls to verify the resolution of service issues and to ensure customer satisfaction following maintenance activities. It is a subcontract opportunity designated as a Total Small Business Set-Aside under FAR 19.5, with a NAICS code of 561400, indicating it relates to business support services. The contract is posted by the Department of Defense through the Navsup Fleet Logistics Center in Jacksonville, with performance location specified in Panama City Beach, zip code 32407. Responses to this contract opportunity are due by June 17, 2026, with the posting date being June 10, 2026. The contract emphasizes a focus on customer support through timely follow-up communications post-maintenance, which is critical to service validation and maintaining high satisfaction levels. This subcontract seeks small businesses capable of managing timely outreach to confirm issue resolution, supporting the Department of Defense’s commitment to quality and effective service delivery.

General Info

Subcontract for small businesses to conduct 48-hour follow-up calls ensuring service issue resolution.

Agency

Department Of Defense → Navsup Flt Logistics Ctr Jacksonville

NAICS

561400View NAICS

Place of Performance

Panama City Beach, FL, 32407, USA

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

PostedJun 10

subcontract

Response DeadlineJun 17

Submission deadline

Response Deadline

06/17/2026, 09:00:00 PM UTCin about 20 hours

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Jacksonville

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Navsup Flt Logistics Ctr Jacksonville

Office AddressN/A

ContactsNo contact information available

Full Description

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Conduct 48-hour follow-up calls to validate resolution of service issues and ensure customer satisfaction for maintenance activities.

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