Sole-Source Justification for My Talking Books (RealSAM) Dialog Licenses

Solicitation 2027-NLS-0066 is a sole-source, indefinite-delivery, indefinite-quantity (IDIQ) contract issued by the Library of Congress for the National Library Service for the Blind and Print-Disabled. The contract seeks the procurement of RealSAM Dialog licenses and technical support services to operate the My Talking Books Amazon Alexa skill in production. This system enables patrons to access and manage audio and braille materials via a voice interface. The scope includes the provision of up to 5,000 new perpetual licenses, delivered in blocks of 500, and ongoing support for approximately 5,000 legacy licenses. The period of performance runs from December 1, 2026, to November 30, 2031, with a minimum order value of 10,000 dollars and a maximum ceiling of 3,000,000 dollars. The award is based on a Low Price Technically Acceptable (LPTA) evaluation. Key requirements include the appointment of a Project Manager and Technical Support Lead with specific experience qualifications, as well as strict adherence to ADA and Section 508 accessibility standards. Technical support is governed by a service level agreement targeting 98.6 percent availability. Amendment 0001 extended the proposal submission deadline to September 30, 2026, removed the Systems Development Life Cycle clause, and updated ordering dates. Proposals must be submitted via email in three volumes, focusing on technical acceptability and perpetual licensing terms, and must be submitted in accessible formats.