Sourcing Event - RFP 30-2025-037-DHB Contract Lifecycle Management System

The North Carolina Department of Health and Human Services, Division of Health Benefits, is soliciting a secure, cloud-based Contract Lifecycle Management System (CLMS) to centralize and automate the full lifecycle of Medicaid-related contracts. The solution must support activities from intake and development through execution, monitoring, amendments, renewals, and closeout. Key technical requirements include workflow automation for approvals, robust vendor performance monitoring, document version control, and the ability to flag compliance risks through external party language analysis. The system must integrate with MS Office 365, SharePoint, Adobe, and DocuSign, with optional integrations for ServiceNow and the North Carolina Financial System. High performance standards are mandated, including 99% uptime and a one-hour recovery window. The procurement process utilizes a trade-off/ranking method to determine the best value, prioritizing business and technical specifications, corporate experience, and the total cost of ownership. Security is a critical component, as the system will manage high-risk data and must comply with NIST 800-53 controls, HIPAA, IRS Pub 1075, SSA, and SAMSHA standards. Additionally, the contractor must adhere to strict state and federal regulations, including 42 C.F.R. Part 2 for substance use data protections, E-Verify compliance for employers with more than 25 employees, and various North Carolina General Statutes regarding collusion and ineligible contractors. Proposals are due by October 23, 2026, and must include detailed implementation plans, a business continuity plan, and comprehensive cost quotes for licensing, hosting, and maintenance.