30-270056-ITD Dynatrace software subscription renewals

Solicitation 30-270056-ITD is an Invitation for Bid issued by the North Carolina Department of Health and Human Services, Information Technology Division, to procure renewals of Dynatrace Brand Managed Term Licenses. The scope of work includes the renewal of Host Units, DEM Units, Davis Data Units, and Enterprise Success and Support. The contract is set for a one-year period of performance from April 1, 2027, to March 31, 2028, with the State retaining the option to extend for two additional one-year periods. Award selection will be based on a Best Value Analysis and the Lowest Price Technically Acceptable method, requiring vendors to be authorized Dynatrace resellers. The contract mandates strict adherence to data security standards, including HIPAA and IRS Publication 1075, as the software will manage confidential data. Payment terms are Net 30 days for software and monthly for services, with first-year fees invoiced upon delivery and subsequent years invoiced 60 days prior to the anniversary date. All payments are contingent upon the availability of funds from the North Carolina Legislature. Vendors must submit electronic offers via the Ariba Sourcing Module by October 28, 2026, and must provide certification of compliance with E-Verify. Performance may involve work conducted outside the United States in various international locations.