Technical Phone Support for Radiology Systems

The contract requires the provision of unlimited phone-based technical support for radiology image media burners and their subcomponents during standard business hours, ensuring timely resolution of technical issues and maintaining system functionality. Support responsibilities include thorough documentation of all reported problems and appropriate escalation protocols when issues cannot be resolved at the first level of contact. Services must be available consistently within established work hours to support the operational needs of radiology systems used by the Department of Veterans Affairs. This subcontract is managed by the 244-NETWORK Contract Office 4 under the Department of Veterans Affairs and is classified under NAICS code 541519, which pertains to other computer-related services. The solicitation was posted on July 20, 2026, with a response deadline of July 23, 2026, at 3:00 PM, indicating a tight turnaround for potential vendors to submit proposals. Performance location and point of contact details are not specified, and the contract does not indicate any set-aside status, suggesting it is open to all eligible contractors regardless of business size or category.