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This Government Contract opportunity from Florida was posted on June 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support and Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract involves providing ongoing technical support services for both administrators and end users, emphasizing a 24/7 help desk operation to ensure continuous assistance. Key components include adherence to Service Level Agreements (SLAs) to maintain high-quality support, as well as the development of training materials to facilitate user education and system proficiency. The contract is classified under NAICS code 541519, which pertains to other computer-related services, and is issued by the Department of Management Services for the state of Florida. This subcontract is open for responses until June 30, 2026, following its posting on June 9, 2026. While specific location details for performance and office address are not provided, the contract clearly targets comprehensive, round-the-clock technical support and training to enhance operational efficiency and user experience. The focus is on ensuring reliable, accessible support infrastructure in alignment with state standards.

General Info

24/7 technical support and training for Florida state under SLA, open until June 30, 2026.

Documents

This scope was carved out of eSignatureRFI_26-43231500-RFI.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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Electronic Signature (eSignature) Solutions RFI

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida → Department of Management Services
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Ongoing technical support for administrators and end users, including 24/7 help desk, SLAs, and training material development.

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