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This Subcontract opportunity from Mississippi was posted on June 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support and Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
International
Mise en place d'un contrat de marchés ouverts pour des Service de support informatique This tender has been posted through the UNOPS eSourcing system. / Cet avis a été publié au moyen du système eSourcing de l'UNOPS. / Esta licitación ha sido publicada us
Solicitation # RFQ/2026/65323
UNOPS is soliciting quotations for the establishment of an open market contract to provide comprehensive IT support services for its operations in Tunisia. The scope of work includes hardware maintenance for PCs and peripherals, software installation and configuration, network connectivity management, IT security audits, and the maintenance of camera surveillance systems. Key performance requirements include a weekly preventive maintenance visit, corrective interventions for equipment failure, and the provision of a technical team featuring at least one IT professional with five years of experience. The selected contractor must be capable of initiating services within 48 hours of contract signing. The contract is governed by UNOPS General Conditions, requiring the contractor to maintain all-risk, workers' compensation, and general liability insurance. Payments are processed within 30 calendar days of invoice receipt following the acceptance of services. Deliveries are specified as DAP at the UNOPS Tunisia office in Tunis. Interested suppliers must submit their proposals via the UNOPS eSourcing system, providing a complete set of required annexes, including a technical proposal, price schedule, and evidence of prior experience. UNOPS reserves the right to adjust service quantities by up to 20% and may extend the contract validity for an additional 12 months under the same terms.
UNOPS

POSTED

about 20 hours ago

DEADLINE

N/A

AI Contract Overview

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This contract involves providing Tier 1 and Tier 2 technical support services for platform users, covering help desk operations, troubleshooting, ticket management, and escalation procedures to ensure efficient resolution of technical issues. The services are intended to support user needs by addressing initial inquiries and more complex technical problems through a structured support framework. The contract is classified under NAICS code 541519 and is managed by the Statewide agency of Mississippi. It is a subcontract opportunity posted on June 2, 2026, with a response deadline of June 16, 2026. While specific location details for performance are not defined, the focus is on delivering comprehensive technical support to enhance user experience and maintain platform functionality.

General Info

Provide Tier 1 and Tier 2 technical support services, ticket management, and escalation for Mississippi platform users.

Place of Performance

MS, USA

Set-Aside

NONE

Documents

This scope was carved out of 1601-26-R-RFIN-00059.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sole Source No. 4754; for the sole source certification of a cloud-based academic and clinical program management platform for the University of Southern Mississippi.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMississippi → Statewide
ContactsNo contacts available
OfficeN/A
Organization / AgencyMississippi → Statewide
Office AddressN/A
ContactsNo contact information available

Full Description

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Provision of Tier 1 and Tier 2 technical support for platform users, including help desk operations, troubleshooting, ticket management, and escalation procedures.

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