This Government Contract opportunity from Mississippi was posted on June 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support and Help Desk Services

Closed

State & Local

Submission Closed06/16/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

This contract involves providing Tier 1 and Tier 2 technical support services for platform users, covering help desk operations, troubleshooting, ticket management, and escalation procedures to ensure efficient resolution of technical issues. The services are intended to support user needs by addressing initial inquiries and more complex technical problems through a structured support framework. The contract is classified under NAICS code 541519 and is managed by the Statewide agency of Mississippi. It is a subcontract opportunity posted on June 2, 2026, with a response deadline of June 16, 2026. While specific location details for performance are not defined, the focus is on delivering comprehensive technical support to enhance user experience and maintain platform functionality.

General Info

Provide Tier 1 and Tier 2 technical support services, ticket management, and escalation for Mississippi platform users.

Agency

Mississippi → StatewideView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

MS, USA

Set-Aside

NONE

Documents

This scope was carved out of 1601-26-R-RFIN-00059.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sole Source No. 4754; for the sole source certification of a cloud-based academic and clinical program management platform for the University of Southern Mississippi.

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 2

subcontract

Response DeadlineJun 16

Deadline has passed

Submission Closed

06/16/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyMississippi → Statewide

ContactsNo contacts available

OfficeN/A

Organization / Agency

Mississippi → Statewide

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provision of Tier 1 and Tier 2 technical support for platform users, including help desk operations, troubleshooting, ticket management, and escalation procedures.