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Technical Support and Help Desk Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract seeks a subcontractor to provide Tier 1–2 technical support services focused on application access, platform compatibility, and incident resolution for environments including Windows, Chrome, and Google Classroom. The work is required to ensure seamless functionality and user support across these platforms, with an emphasis on rapid diagnosis and resolution of technical issues affecting end users in educational and operational settings. Support must be delivered consistently and reliably, addressing a broad range of user-facing problems related to login failures, software conflicts, browser-related errors, and integration challenges within the Google ecosystem. The contract is issued under the NAICS code 541512 for Computer Systems Design Services and is managed by the DOD Education Activity under the Department of Defense. Performance must be conducted from Alexandria, Virginia, with a ZIP code of 22350. The solicitation was posted on July 23, 2026, and responses are due by July 31, 2026, at 9:00 PM Eastern Time. Interested parties must submit proposals as a subcontractor, and there is no designated set-aside or special procurement preference specified. All work must comply with the technical expectations and service levels implied by the scope of support for DOD-affiliated educational institutions.

General Info

Tier 1–2 technical support for Windows, Chrome, Google Classroom in Alexandria, VA, due July 31, 2026.

Agency

Department Of Defense → DOD Education ActivityView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Alexandria, VA, 22350, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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Response Deadline

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Organization & Contact Information

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AgencyDepartment Of Defense → DOD Education Activity
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → DOD Education Activity
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Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver Tier 1–2 technical support for application access, platform compatibility, and incident resolution across WIN, Chrome, and Google Classroom.

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