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Technical Support and Help Desk Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract awards technical support and help desk services for Voicebrook software users under a total small business set-aside, with the North American Industry Classification System code 541512 indicating it is for custom computer programming services. The vendor is responsible for delivering Tier 1 and Tier 2 support, which includes resolving technical issues, managing user accounts, deploying software updates, and providing training to ensure effective system usage. This subcontract is managed by the Department of Veterans Affairs through the 262-NETWORK Contract Office 22 and is intended to maintain consistent, high-quality support for users relying on Voicebrook applications. The solicitation was posted in June 2026, and performance is expected to occur without a specified geographic location, aligning with the flexible nature of remote technical support services.

General Info

Small business contract for Voicebrook Tier 1 and Tier 2 technical support under VA management.

Agency

Department Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

AZ

Set-Aside

SBA

Documents

This scope was carved out of 36C26226AP4667.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Q603--Voicebrook Dictation Software Base plus 4 yrs BASE 6/19/26-6/18/27 600C60312

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Timeline

PostedJun 17

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 technical support for Voicebrook software users, including troubleshooting, account management, updates, and training.

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