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Technical Support and Help Desk Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract involves providing continuous, round-the-clock technical support and consultation services specifically for the SIP trunk service. The responsibilities include troubleshooting any technical issues, monitoring the performance to ensure service quality, and responding promptly to emergency situations such as service outages or degradation. This service is critical to maintaining uninterrupted communication systems and supporting operational reliability. Issued by the Department of the Interior's Upper Colorado Regional Office, this subcontract falls under the NAICS code 541512, which pertains to computer systems design services. The contract requires availability 24/7/365, ensuring that technical assistance and help desk support are always accessible. While specific location details and points of contact are not provided, the service scope emphasizes a high level of responsiveness and expertise in managing SIP trunking technology for the agency.

General Info

24/7 technical support and consultation for SIP trunk service, ensuring uninterrupted communication systems.

Agency

Department Of The Interior → Upper Colorado Regional OfficeView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

UT

Set-Aside

NONE

Documents

This scope was carved out of 140R4026Q0029.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

D--EB VOIP AND BROADBAND

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Timeline

PostedApr 21

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Organization & Contact Information

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AgencyDepartment Of The Interior → Upper Colorado Regional Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Interior → Upper Colorado Regional Office

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Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver 24/7/365 technical support and consultation for the SIP trunk service, including troubleshooting, performance monitoring, and emergency response to outages or degradation.

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