Technical Support & Help Desk Services

The contract seeks a subcontractor to deliver Tier 1–2 technical support services for HRPP software users, focusing on resolving system issues, providing hands-on user training, and maintaining comprehensive documentation to sustain uninterrupted operations. Support must be responsive and user-centered, ensuring that end users across the organization can effectively utilize the software without prolonged downtime or workflow disruption. The contractor is expected to possess the technical expertise to diagnose and remediate common and complex software problems while also empowering users through clear communication and instructional materials. This subcontract is issued by the University of Georgia under the NAICS code 541519 for other computer related services, with a bid submission deadline of August 7, 2026. The solicitation was posted on July 22, 2026, and the work is expected to be performed in support of Georgia state operations, though no specific location is indicated. There is no set-aside designation, and the opportunity is open to qualified subcontractors who can demonstrate proven experience in delivering technical help desk services within a government or institutional environment. The full solicitation can be accessed through the provided online link for additional submission guidelines and requirements.