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Technical Support and Help Desk Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a subcontractor to provide business-hours technical support services for a SaaS platform used by staff of the North Carolina office of the Department of Health and Human Services. The scope includes user onboarding, ongoing troubleshooting, and training to ensure efficient adoption and utilization of the platform by agency personnel. Support is expected to align with standard work hours and focus on resolving operational issues, guiding new users, and delivering educational resources to enhance system proficiency. The solicitation was posted on July 28, 2026, with responses due by August 17, 2026, under NAICS code 541512, which classifies the services as computer systems design and related activities. The opportunity is structured as a subcontract and does not specify a set-aside status or point of contact details, with performance expected to serve the state agency’s operational needs in North Carolina.

General Info

Subcontractor to provide business-hours SaaS technical support, onboarding, troubleshooting, and training for North Carolina DHHS staff.

Agency

North Carolina → Department of Health and Human Services - DhhsView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NC, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyNorth Carolina → Department of Health and Human Services - Dhhs
ContactsNo contacts available
OfficeN/A
Organization / Agency
North Carolina → Department of Health and Human Services - Dhhs
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Business-hours technical support including user onboarding, troubleshooting, and training for state agency staff using the SaaS platform.

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