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Technical Support & Help Desk Services (Tier 1–2)

Active

Federal

Response Deadline08/31/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Defense Health Agency is seeking a subcontractor to provide Tier 1 and Tier 2 technical support and help desk services for Labtrac Clinic Portal users across 161 clinical sites. The scope of work includes managing login troubleshooting, providing navigation assistance, reporting software bugs, and handling the escalation of complex technical issues. This opportunity is categorized under NAICS code 541512 and is associated with the Department of Defense. The place of performance is located at Fort Gordon, Georgia. Interested parties must respond by the deadline of August 31, 2026.

General Info

DHA seeks subcontractor for Labtrac Portal Tier 1 and 2 support at Fort Gordon.

Agency

Department Of Defense → Defense Health AgencyView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Fort Gordon, GA, 30905, USA

Set-Aside

NONE

Documents

This scope was carved out of 1846575.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Notice of Intent to Sole Source Labtrac Clinic Portal

AI Contract Breakdown

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Timeline

PostedAug 26

subcontract

Response DeadlineAug 31

Submission deadline

Response Deadline

08/31/2026, 04:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Health Agency

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Defense Health Agency

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support for Labtrac Clinic Portal users at 161 clinical sites, including login troubleshooting, navigation help, bug reporting, and escalation.

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