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Technical Support & Managed Services

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Technical Support and Managed Services provides essential software patching, license management, and ongoing technical assistance for prime contractors working on Region 14 Education Service Center public agency projects in Texas. The scope of work includes managing license procurement, delivering software updates, and providing help-desk support through a structured ticketing system to ensure operational efficiency. The service provider is responsible for maintaining strict compliance with industry standards and regulatory requirements, specifically GDPR, HIPAA, and FERPA. Performance is measured through the delivery of maintenance reports, successfully patched software, and the resolution of support tickets in accordance with established service level agreements.

General Info

Technical support and managed services for Region 14 ESC projects ensuring regulatory compliance.

Agency

State of Texas → Region 14 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 25- S940.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Software & SaaS Solutions

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Timeline

PostedOct 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 14 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 14 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, software patching, and license management for prime contractors on Region 14 Education Service Center (ESC) public agency projects. Delivers updates, provides help-desk support via ticketing systems, and manages license procurement. Ensures compliance with SLAs and standards including GDPR, HIPAA, and FERPA. Delivers maintenance reports, patched software, and resolved support tickets.

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Posted before this notice, open and closed

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