Technical Support and Onsite Repair for Hitachi S4800I FE-SEM

This contract entails providing unlimited phone-based technical support and rapid onsite repair services for the Hitachi S4800I FE-SEM, a specialized field emission scanning electron microscope. The scope includes not only general troubleshooting but also the replacement of defective components that require proprietary knowledge, ensuring the equipment remains fully operational and minimizing downtime. The services are to be delivered primarily at the location in Atlanta, with timely response capabilities critical to maintaining the microscope's functionality. Issued by the CDC Office of Acquisition Services under the Department of Health and Human Services, this subcontract aligns with the NAICS code 811212, which pertains to computer and office machine repair and maintenance. The solicitation was posted on April 20, 2026, with a response deadline of May 20, 2026. The contract focuses on maintaining high technical standards and responsiveness to support critical scientific operations conducted using the Hitachi S4800I FE-SEM.