Technical VRI Platform Support and Management

The contract requires the provision and ongoing maintenance of a secure and reliable Video Remote Interpreting platform with integrated scheduling, access control, and real-time uptime monitoring capabilities. The solution must ensure continuous availability and performance, supported by 24/7 technical assistance to address any operational issues promptly. This subcontract is issued by the California Civil Rights Department under NAICS code 518210 and is aimed at facilitating accessible communication services for individuals with disabilities across the state. The platform must meet stringent reliability and security standards to support critical government interactions and compliance with civil rights mandates. Responses are due by July 13, 2026, at 10:00 PM Pacific Time, following a posting date of June 29, 2026. The contract does not specify a particular set-aside designation, and no detailed point of contact or physical address is provided beyond the state-level agency affiliation. Performance is expected to support statewide operations, with no location restrictions specified for delivery or service. The solicitation is accessible through the CalEprocure portal, and interested parties must submit proposals in accordance with state procurement guidelines.