This Government Contract opportunity from Colorado was posted on September 15, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technology Platform for Multi-Channel Hotline

Closed

State & Local

Submission Closed10/17/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Solicitation # W91CRB-26-0000_043711

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Organizational Analytics Platform RFP

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CCaaS Technology ProviderThis subcontract opportunity with the Oklahoma Insurance Department seeks a CCaaS Technology Provider to supply and maintain a cloud-based contact center platform for State-Based Exchange projects. The selected provider will deliver a scalable environment featuring Automatic Call Distribution, Interactive Voice Response, telephony services, queue management, callbacks, and various digital channels to support prime contractors. To ensure security and regulatory adherence, the provider must maintain HIPAA compliance and hold either FedRAMP or StateRAMP certifications. Interested parties should note that the response deadline is November 19, 2026, and the project falls under NAICS code 518210.

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DEADLINE

DOT E-ZPASS BACK-OFFICE SYSTEM

Solicitation # 2026-041

The New Hampshire Department of Transportation Bureau of Turnpikes is soliciting proposals under solicitation DoIT 2026-041 for a new E-ZPass Back Office System (BOS). This firm-fixed-price contract seeks a vendor to design, implement, transition, and operate a modern BOS, Call Center, and Walk-In-Centers using a Software as a Service (SaaS) and Infrastructure as a Service (IaaS) model. The scope includes managing electronic tolling revenue collection, invoice and violation processing, and the integration of AI and a redesigned website. The project timeline mandates that design, development, and implementation be completed by June 30, 2030, with a Go-Live date of July 1, 2030. The initial operation and maintenance period runs through June 30, 2035, with the state holding an option for three additional three-year extensions. The selected vendor must adhere to rigorous technical and security standards, including multiple NIST frameworks for cybersecurity, Zero Trust Architecture, and PII privacy protection. System acceptance is phased, requiring successful completion of User Acceptance Testing (UAT) and Operational Acceptance Testing (OAT), with all high-severity issues resolved prior to final acceptance. Proposals are due by January 15, 2027, and will be evaluated on a 200-point scale, with significant weight placed on product demonstrations. The contract is governed by the P-37 State of New Hampshire General Provisions and is subject to the exclusive jurisdiction of the Merrimack County Superior Court.

Department Of Transportation

POSTED

1 day ago

DEADLINE

in 3 months

AI Contract Overview

The Department of Education for the state of Colorado is seeking a subcontractor to provide and maintain a secure, accessible technology platform for a multi-channel hotline. The selected provider must deliver a system that supports communication via toll-free phone, email, web, and text, while ensuring full WCAG compliance for accessibility. Key functional requirements include robust data logging and reporting capabilities to track and analyze hotline interactions. This opportunity is categorized under NAICS code 518210. The solicitation was posted on September 15, 2025, and the deadline for responses is October 17, 2025. Interested parties can find further details and submission guidelines through the provided Colorado government procurement portal.

General Info

Agency

Colorado → Department of Education

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

CO, USA

Set-Aside

NONE

Documents

This scope was carved out of RFI DAAA 2026000006.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI: Statewide Justice Engaged Student Hotline

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedSep 15

subcontract

Response DeadlineOct 17

Deadline has passed

Submission Closed

10/17/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyColorado → Department of Education

ContactsNo contacts available

OfficeN/A

Organization / AgencyColorado → Department of Education

Office AddressN/A

ContactsNo contact information available

Full Description

Provide and maintain a secure, accessible platform supporting toll-free phone, email, web, and text-based communication with data logging, reporting, and WCAG compliance.