This Sources Sought opportunity from Department Of Labor was posted on April 24, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Telecom Service Data

Closed

OAA-24-00171Federal

Submission Closed04/29/2024, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

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Multilingual Customer Experience EvaluatorsThe Multilingual Customer Experience Evaluators subcontract supports prime contractors on Atlanta Regional Commission Area Agency on Aging projects by performing mystery-shopping and accessibility evaluations. The selected provider will conduct telephone and email evaluations in multiple languages to assess the quality of translation and multilingual support provided to non-English speaking populations. Key deliverables include detailed multilingual interaction reports and comprehensive accessibility gap analyses. To qualify for this role, providers must demonstrate fluency in the required languages and maintain strict HIPAA compliance. This opportunity is categorized under NAICS code 541910, with a response deadline set for December 29, 2026.

Atlanta Regional Commission

POSTED

DEADLINE

Mystery Shopping and Customer Experience EvaluatorsThis subcontract opportunity with the Atlanta Regional Commission involves providing mystery shopping and customer experience evaluations for prime contractors working on Area Agency on Aging projects. The selected provider will conduct telephone evaluations and test email response times and quality to measure the accessibility and timeliness of services provided to older adults and individuals with disabilities. Key requirements for this engagement include strict adherence to HIPAA compliance and a thorough understanding of ADA accessibility standards. The contractor is responsible for delivering detailed shop reports, interaction logs, and comprehensive data regarding response and resolution times. Responses for this opportunity are due by December 29, 2026.

Atlanta Regional Commission

POSTED

DEADLINE

RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

Solicitation # RFP823

The Atlanta Regional Commission (ARC) is soliciting proposals for RFP823 to engage a qualified firm to conduct a secret shopper and mystery shopping evaluation of the Aging and Disability Resource Connection (ADRC). The selected contractor will assess the accessibility, responsiveness, and overall customer experience of the ADRC by testing the Platform 28 telephone system and designated email touchpoints. A primary objective is to evaluate staff adherence to policies and the Georgia Division of Aging Services (DAS) Standards of Promptness, specifically regarding contact initiation within two business days and assessment completion within ten business days. The project requires the delivery of a work plan, evaluation protocols, a comprehensive dataset, a draft summary audit report, and a final presentation of findings. The contract is subject to strict compliance with HIPAA, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Title VI of the Civil Rights Act. Key performance milestones include the completion of mystery shopping activities by April 15, 2027, and the submission of the final report and presentation by June 15, 2027. Proposals must be submitted as a single PDF or Word document via the ARC procurement portal by December 29, 2026, and must not exceed 15 pages. Evaluation will be based on a variety of factors, including set-up fees, unit costs for phone and email evaluations, and the overall reasonableness and value of the proposal, rather than strictly the lowest price. Site registration and application approval on the procurement portal are mandatory prerequisites for submission.

Atlanta Regional Commission

POSTED

DEADLINE

Event Programming & Activation ConsultingThis subcontract for Event Programming and Activation Consulting involves the development and execution of event calendars and activations for prime contractors working on heritage venue projects within the City of North Vancouver. The selected provider will be responsible for event planning, curating pop-ups and exhibits, and implementing audience engagement strategies. A primary goal is to utilize creative or social enterprise models to attract a diverse range of visitors, resulting in the delivery of a comprehensive annual activation calendar and the successful execution of public events. The opportunity was posted on October 20, 2026, with a response deadline of November 13, 2026. Falling under NAICS code 541910, the project is associated with the City of North Vancouver and the Province of British Columbia. Interested parties can find further details through the BC Bid portal.

City of North Vancouver

POSTED

DEADLINE

Community Priorities Forum Facilitation Consultant

Solicitation # RFP-2026-0101

The City of St. Albert is seeking a qualified consultant under solicitation RFP-2026-0101 to design, facilitate, and report on a pilot Community Priorities Forum scheduled for January 2027. The primary objective of this engagement is to gather qualitative community insights from residents to inform the City's strategic planning and budget processes. The selected consultant will be responsible for developing the forum approach, agenda, and discussion questions, creating a pre-forum online questionnaire to synthesize participant priorities, and professionally facilitating one in-person forum within St. Albert. Key deliverables include the facilitation plan, participant materials, and the final report on the forum's outcomes. Proposals must be submitted electronically via the bidding system by November 12, 2026. The City will utilize a weighted scoring system across four stages: mandatory submission review, non-price rated criteria evaluation, pricing analysis, and final ranking. The top-ranked proponent will be invited to enter direct contract negotiations to finalize an agreement based on a total lump-sum price. Mandatory requirements for respondents include providing a GST number, a valid City of St. Albert business license, a current certificate of insurance, and a letter of good standing from WCB Alberta. Payment is processed within 30 days of invoice receipt, and the City maintains the right to inspect and reject deficient work within a 10-day inspection period.

POSTED

DEADLINE

Deaf Community Needs Assessment

Solicitation # SRC0000041714

Opportunities for Ohioans with Disabilities (OOD) is soliciting proposals for a Deaf Community Needs Assessment to examine the immediate and long-term needs of the deaf community in Ohio. The scope of work focuses on ten key areas, including access to services, interpreting and communication, employment, education, housing, independent living, physical and behavioral health, community connection, technology access, and advocacy. The project is structured in phases, culminating in a draft written report, a final report, and a presentation. The targeted period of performance is from January 1, 2027, to June 30, 2027, with the possibility of annual renewals for up to twenty-four additional months. The total budget for this project is capped at 30,000 dollars. Proposals must be submitted electronically via the OhioBuys portal by November 16, 2026, and must include separate technical and cost components. The award is based on a 1,000-point weighted system evaluating technical sub-factors and cost. Contractors are required to provide a detailed staffing plan and must adhere to strict confidentiality policies and professional ethical standards. Notably, artificial intelligence cannot be the sole means of providing communication access to participants. Selected contractors must maintain records for five years and comply with Ohio state laws, including tax exemptions and prevailing wage requirements where applicable.

Oppt Fr Ohioans W/disabilities

POSTED

DEADLINE

Stakeholder Sentiment Research ServicesThis subcontract opportunity for the Virginia Port Authority involves providing stakeholder sentiment research services to support brand strategy projects. The selected provider will be responsible for designing and executing research to gauge the perceptions and attitudes of key stakeholders, utilizing survey software and data analytics platforms to conduct comparative analyses and identify trends. All findings must be summarized through rigorous quality assurance and quality control checklists and delivered as comprehensive research reports and data analysis summaries. The project is categorized under NAICS code 541910 and will be performed in the Hampton Roads area. Interested parties must submit their responses by the deadline of November 12, 2026.

Virginia Port Authority

POSTED

DEADLINE

Commercial Solution Opportunity - Defense Commissary Agency (DeCA) CONUS

Solicitation # HQCAAA27

The Defense Commissary Agency (DeCA) is utilizing a Commercial Solutions Opening (CSO) under DFARS 212.70 to procure an enterprise-grade Software-as-a-Service (SaaS) Survey Platform. This initiative is part of the Elevate the Patron Experience Area of Interest, aimed at modernizing business operations and improving the military pay benefit through the integration of innovative commercial technologies. The agency seeks a complete turnkey solution, including all necessary personnel, tools, and equipment, to capture and analyze patron feedback via a secure, cloud-based environment with multi-channel deployment capabilities. Under solicitation HQCAAA27, the procurement process is designed for speed and efficiency to rapidly integrate cutting-edge technologies that reduce waste, prevent fraud, and decrease process variation. Awards will be structured as fixed-price contracts. Interested vendors must submit a Phase 1 Solution Brief by October 29, 2026, to the primary points of contact, Rakeeb Craig and Jonathan Castro. Offerors are required to propose a period of performance consistent with standard commercial practices, though the government reserves the right to structure the award with a base period and subsequent option periods.

Defense Commissary Agency

POSTED

DEADLINE

OST Federal Agent Recruitment Video.The National Nuclear Security Administration, under the Department of Energy, is forecasting a contract for the production of an OST Federal Agent Recruitment Video. This project is categorized under NAICS code 541910 and is designated as a small business set-aside. The performance of this contract is expected to take place in Arkansas. Interested parties may contact Small Business Program Manager Chelsea Murphy for further information regarding this upcoming requirement.

National Nuclear Security Administration

POSTED

DEADLINE

Qualitative Interviews, Substance Use Recovery & Treatment

Solicitation # RFP-26-0839AD-I

Snohomish County Health Department is soliciting proposals for a professional services agreement to conduct qualitative interviews with clients experiencing Substance Use Disorder. Under the Overdose Data to Action grant, the selected firm will provide support services for clients referred by Ideal Option and One Day at a Time peer navigators. The primary objective is to identify service gaps and better understand the treatment and recovery landscape in Snohomish County. The scope of work includes collaborating with the health department to develop interview questions on topics such as overdose prevention and treatment accessibility, conducting up to 100 interviews, and submitting de-identified data on a monthly basis. The county prefers that the contractor designate staff members who are in long-term recovery from substance use to conduct these interviews. The contract has a total value not to exceed 30,000 USD and is scheduled to terminate on August 31, 2027, with a performance period of 365 calendar days from the effective date. Award decisions will be based on a weighted evaluation of methodology (30%), proposer qualifications (30%), similar projects (20%), pricing (15%), and adherence to requirements (5%), alongside pass/fail criteria for signatures, conflict of interest disclosures, and acceptance of terms. Payments are preferred electronically via the e-Payable system. Proposers must submit their packets by October 29, 2026, and must comply with Washington state non-discrimination laws and public records requirements.

POSTED

DEADLINE

Point In Time Count Technical Assistance Request for Intermediate Proposals

Solicitation # RIP-51-2027

Multnomah County's Homeless Services Department is seeking a technical assistance provider under solicitation RIP-51-2027 to project manage, organize, and administer the Point In Time Count. The selected provider will be responsible for coordinating across government agencies and community partners, collecting data from hard-to-reach populations, and communicating data analysis to stakeholders and the general public. This is a Request for Intermediate Proposals with an expected initial term expenditure of less than 250,000 dollars. The contract term and specific compensation methods will be negotiated upon the selection of a supplier. Proposals are due by November 6, 2026, at 4:00 PM PST and must be submitted as PDF files. The county will award the contract to the responsible supplier deemed most advantageous based on an evaluation panel's scoring. The process may include the establishment of a competitive range and an optional Best and Final Offer stage before negotiations begin with the highest-scoring responsive supplier. Payment terms are set at Net 30. Applicants must provide certifications regarding their residency status per ORS 279A.120, organizational conflicts of interest, and debarment status, while the awarded supplier must provide proof of insurance during the contracting phase. Participation from minority-owned, women-owned, and emerging small businesses is strongly encouraged.

POSTED

DEADLINE

Market Research and TestingThis subcontract for Market Research and Testing supports Massachusetts EOPSS traffic safety projects by providing critical data to inform creative strategies for prime contractors. The scope of work involves applying public-sector behavior-change research methodologies to conduct pre-testing of creative concepts and post-campaign evaluations. Specifically, the contractor will utilize focus groups and survey tools to analyze target behaviors and safety belt usage, delivering comprehensive research reports, testing data, and effectiveness analyses. The opportunity is categorized under NAICS code 541910 and is managed by the Massachusetts Office of Grants and Research. Performance of the research is centered in Braintree, Massachusetts. Interested parties should note the posting date of October 16, 2026, with a response deadline set for November 13, 2026.

EPS1100 - Office of Grants & Research

POSTED

4 days ago

DEADLINE

in 24 days

General Info

Agency

Department Of Labor (oasam)

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

DOL OSPE Telecom Service Data RFI

rfi

High

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedApr 24

Sources Sought

Response DeadlineApr 29

Deadline has passed

Submission Closed

04/29/2024, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Labor (oasam)

Contacts2 people available

OfficeWASHINGTON, DC, 20210, USA

Organization / AgencyDepartment Of Labor (oasam)

Office AddressWASHINGTON, DC, 20210, USA

Contacts

DeCarlo Coleman

contact@example.gov

+1 (555) 000-0000

Broderick Morris

contact@example.gov

Full Description

The purpose of this RFI is to gather information about potential vendors to obtain current monthly wireless and wireline telecommunications service plan pricing. Responses to this RFI will be reviewed by DOL for their applicability to the Government's need and determined to be - Relevant or - Irrelevant to the above problem. Offerors of - Relevant responses may be requested to demonstrate their approach and/or product to a Government panel of Subject Matter Experts to help DOL determine the best approach.

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