Ticket Management Software for Citywide Use

The City of Ocala is soliciting proposals for a comprehensive 811 Ticket Management Software System designed to manage Call Before You Dig locate requests for all city-owned underground utilities. The system will be used to track, document, and report on infrastructure including water distribution, sanitary sewer, stormwater, electric, fiber, telecommunications, and traffic signal systems. The primary objectives of this implementation are to enhance operational efficiency, ensure regulatory compliance, improve response times, and increase the accuracy and transparency of locate data. This solicitation, identified as city-of-ocala-270009811-2027, was posted on October 6, 2026, with a response deadline of November 16, 2026. Interested vendors must coordinate through the City of Ocala Purchasing department in Florida. The project seeks a qualified provider capable of delivering a full-scale solution that encompasses the initial implementation and ongoing support of the software to protect citywide underground facilities.