This Government Contract opportunity from Department Of Defense was posted on July 22, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 1/Tier 2 Help Desk and Technical Support

Closed

Federal

Submission Closed08/03/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract requires the provision of Tier 1 and Tier 2 frontline technical support for Learning Management Systems and digital learning platforms, with a focus on resolving support tickets within established service level agreements, accurately logging all incidents, and escalating issues as needed. Support services must be delivered both on-site and remotely to Army learners stationed at Fort Bliss, ensuring continuous access to critical digital learning tools. The work is classified as a subcontract under a Total Small Business Set-Aside, meaning only small business concerns are eligible to bid, and it falls under the NAICS code 541519 for other computer related services. The solicitation was posted on July 22, 2026, with a firm response deadline of August 3, 2026, and the performance location is designated as Fort Bliss, Texas, with a ZIP code of 79916. This effort is managed under the Department of Defense through the W6QM Micc-Ft Bliss office.

General Info

Tier 1 and Tier 2 LMS support for Fort Bliss Army learners, small business set-aside, response deadline August 3, 2026.

Agency

Department Of Defense → W6QM Micc-Ft BlissView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Fort Bliss, TX, 79916, USA

Set-Aside

SBA

Documents

This scope was carved out of PANMCC26P0000049225.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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Timeline

PhaseClosed

PostedJul 22

subcontract

Response DeadlineAug 3

Deadline has passed

Submission Closed

08/03/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QM Micc-Ft Bliss

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W6QM Micc-Ft Bliss

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide frontline technical support for LMS and digital learning systems, including ticket resolution within SLA, logging, and escalation. Support on-site and remote Army learners.