LLC Help Desk

The Mission and Installation Contracting Command at Fort Bliss, Texas is seeking capable firms to provide Digital Learning Environment and Learning Management System (LMS) Support Services for the United States Army Noncommissioned Officer Academy and Sergeants Major Course, with all work required to be performed on-site at Fort Bliss, Texas. The procurement is structured as a sources-sought inquiry leading to a potential contract with a base period of one year and four one-year option periods, totaling up to 60 months, with a possible six-month extension. The anticipated contract type is Firm Fixed Price, and the scope encompasses academic, instructional, technical, and administrative support to ensure uninterrupted delivery of Professional Military Education, requiring approximately 5,616 labor hours annually. All contractors must support LMS administration, academic operations, courseware delivery, system transitions, and operational sustainment while complying with Army and Department of Defense regulations including AR 25-1, AR 380-5, DoDI 8500.01, and DoD 8140.01, along with NIST SP 800-171 for Controlled Unclassified Information protection. Performance is measured against strict Acceptable Quality Levels, including 95% compliance with action timelines and 90% of helpdesk tickets resolved within deadlines, using 100% inspection or random sampling as appropriate, with formal acceptance occurring at Government facilities. Respondents must submit a capabilities statement not exceeding ten pages in Times New Roman 10-point font, emailed by 9:00 AM MST on August 3, 2026, to two designated Army email addresses, with no telephone inquiries or feedback permitted. The solicitation is designated as a Total Small Business Set-Aside under FAR 19.5, using NAICS code 611710 with a small business size standard of $24 million in annual receipts, and offers must include certification of small business status and any applicable socioeconomic designations such as SDB, WOSB, HUBZone, or SDVOSB. Contractors must ensure at least 50% of performance is performed by the awardee if claiming small business status, and provide CVs for designated Key Personnel including Contract Manager, LMS Administrator, and their alternates within 10 business days of award. All personnel must pass FBI fingerprint checks and Tier 1 background investigations, undergo OPSEC and AT Level I training, comply with DoD