This Government Contract opportunity from Department Of Homeland Security was posted on May 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 1/Tier 2 Help Desk & Technical Support (Per Channel)

Closed

Federal

Submission Closed06/05/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

This contract involves providing comprehensive Tier 1 and Tier 2 help desk and technical support for 253 video channels and associated failover systems as part of the FLIR Gold SSA program. The support services include troubleshooting, system updates, and ongoing user assistance to ensure continuous and reliable operation of the video monitoring infrastructure. The contract is a subcontract opportunity designated as a Total Small Business Set-Aside under FAR 19.5, emphasizing the participation of small businesses in fulfilling this role. The Department of Homeland Security's C5I Division 2 in Kearneysville is the contracting agency, with the place of performance located in Kearneysville, ZIP code 25430. The solicitation was posted on May 26, 2026, with a response deadline of June 5, 2026. The contract falls under the NAICS code 541519, which covers specialized computer-related services. This opportunity supports critical technical maintenance and operational resilience for important government surveillance assets.

General Info

Provide Tier 1 and 2 help desk support for 253 video channels under a small business subcontract.

Agency

Department Of Homeland Security → C5I Division 2 Kearneysville

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Kearneysville, WV, 25430, USA

Set-Aside

SBA

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 26

subcontract

Response DeadlineJun 5

Deadline has passed

Submission Closed

06/05/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → C5I Division 2 Kearneysville

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → C5I Division 2 Kearneysville

Office AddressN/A

ContactsNo contact information available

Full Description

Provide ongoing technical support for 253 video channels and failover systems under FLIR Gold SSA, including troubleshooting, updates, and user support.