Tier 2 & Tier 3 Help Desk and Application Support

The contract requires provisioning Tier 2 and Tier 3 technical support services for the ORCHARD software used by NASA Johnson Space Center personnel. Support duties include diagnosing and resolving complex software issues, managing bug fixes, conducting user training sessions, and handling escalation procedures for unresolved problems. The work is to be performed at the specified location in Houston, Texas, with a zip code of 77058, ensuring proximity to the end users and operational environment. Services are classified under NAICS code 541519, indicating computer systems design and related services, and the contract is structured as a subcontract under the NASA Shared Services Center, which operates under the National Aeronautics and Space Administration. The solicitation was posted on July 20, 2026, with a firm response deadline of July 23, 2026, at 6:00 PM, indicating a short window for interested parties to submit proposals. There is no set-aside designation specified, meaning the opportunity is open to all eligible entities regardless of size or certification status. The contract’s focus is squarely on delivering high-level application support to maintain mission-critical software functionality, requiring deep technical expertise, responsiveness, and strong communication skills to interface effectively with NASA users. No point of contact is listed in the provided data, underscoring the need for proposers to review the official SAM.gov listing for further details and submission requirements.