Trusted Traveler Program Contractor Language and Administrative Services

The contract involves providing bi-lingual language and administrative support services at Trusted Traveler Program Enrollment Centers operated by Customs and Border Protection under the Department of Homeland Security. The contractor will assist applicants by conducting interviews, collecting and verifying biographical information, responding to program-related inquiries, and managing appointment scheduling. Additional administrative duties include scanning documents and supporting overall office operations. These services are essential for facilitating efficient and clear communication with applicants and ensuring smooth program operation. This opportunity is set aside for small businesses and falls under NAICS code 561110, reflecting administrative management and general support services. The contract supports multiple locations in the District of Columbia area, with possible operations extending to various cities. Key contacts for this contract include Sean Nealy for general inquiries and David Harrod, the Small Business Specialist and APFS Coordinator, for small business-related matters. The contract was forecasted in March 2026, reflecting GSA's acquisition strategy focusing on small business participation to fulfill these critical support functions.